• Resolved benthompson07

    (@benthompson07)


    Subject: Persistent TypeError in WooCommerce Admin: ‘call’ of undefined

    Message: Hello,

    I am experiencing a recurring issue within the WooCommerce Admin pages on my site (home, extensions, all analytics tabs, marketing tab overview (gratutius link removed). The error manifests only in the WooCommerce Admin home page, extensions page, and all analytics pages and marketing overview. no errors anywhere else.

    Error Details:

    javascript

    TypeError: Cannot read properties of undefined (reading 'call') at Lazy at Suspense at W (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:461572) ...

    at Lazy at Suspense at W (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:461572) at div at div at $r (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:554599) at div at Sw (https://filthyanimal.uk/wp-includes/js/dist/components.min.js?ver=130172abbae720694b1f:26:215774) at kw (https://filthyanimal.uk/wp-includes/js/dist/components.min.js?ver=130172abbae720694b1f:26:216451) at Pw (https://filthyanimal.uk/wp-includes/js/dist/components.min.js?ver=130172abbae720694b1f:26:216796) at w (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/admin-layout/index.js?ver=092d36684bd43b3c307d:1:1989) at ta (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:555193) at ea (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:554987) at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:558458 at https://filthyanimal.uk/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:9:3292 at WithSelect(Component) (https://filthyanimal.uk/wp-includes/js/dist/compose.min.js?ver=85f0708cd2e6b26addeb:9:18949) at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:134859 at O (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:439760) at I (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:439201) at a (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:433712) at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:558711 at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:135936 at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:132811 at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:132811 at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:134033 at Ta (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:569172)
    ### WordPress Environment ###

    WordPress address (URL): https://filthyanimal.uk
    Site address (URL): https://filthyanimal.uk
    WC Version: 9.5.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.9.0
    Log Directory Writable: ?
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 20000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 8.0.36-28
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 9.5.2
    WC Database Prefix: wp_
    Total Database Size: 37.99MB
    Database Data Size: 32.30MB
    Database Index Size: 5.69MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 209
    awb_off_canvas: 1
    fusion_element: 21
    fusion_form: 3
    fusion_icons: 2
    fusion_tb_layout: 7
    fusion_tb_section: 11
    fusion_template: 2
    nav_menu_item: 55
    page: 11
    post: 1
    product: 24
    product_variation: 331
    revision: 289
    shop_order_placehold: 1
    themefusion_elastic: 1
    wp_font_face: 33
    wp_font_family: 12
    wp_navigation: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (17) ###

    Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.2.9
    FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.83
    Avada Builder: by ThemeFusion – 3.11.13
    Avada Core: by ThemeFusion – 5.11.13
    Google for WooCommerce: by WooCommerce – 2.9.4
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1
    Jetpack: by Automattic – 14.2.1
    Mailchimp for WooCommerce: by Mailchimp – 5.1
    Pinterest for WooCommerce: by WooCommerce – 1.4.14
    Sassy Social Share: by Team Heateor – 3.3.70
    Rank Math SEO: by Rank Math SEO – 1.0.235
    TikTok: by TikTok – 1.3.0
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooPayments: by WooCommerce – 8.7.0
    WooCommerce Shipping & Tax: by WooCommerce – 2.8.6
    WooCommerce Shipping: by WooCommerce – 1.3.2
    WooCommerce: by Automattic – 9.5.2

    ### Inactive Plugins (0) ###


    ### Must Use Plugins (3) ###

    Ensure admin user isn't deleted: by – 1.0
    Health Check Troubleshooting Mode: by – 1.9.2
    WP CLI Login Command Server: by Evan Mattson – 1.3

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 34 KB

    ### WC Pages ###

    Shop base: #19 - /shop/
    Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #64 - /my-account/
    Terms and conditions: #10187 - /terms-and-conditions/

    ### Theme ###

    Name: Avada
    Version: 7.11.13
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

    Theme type: Classic theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php


    ### WooPayments ###

    Version: 8.7.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 235684008
    Account ID: acct_1PkNUx2ECHKWC0MK
    Payment Gateway: Enabled
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Not eligible
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: advanced
    Enabled Fraud Filters: International IP Address
    Multi-currency: Enabled
    Auth and Capture: Disabled
    Documents: Enabled
    Logging: Disabled

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    add-to-cart-with-options-stepper-layout

    Daily Cron: ? Next scheduled: 2025-01-14 08:15:03 +00:00
    Options: ?
    Notes: 84
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2025-01-09 11:38:12 +0000
    Newest: 2025-01-09 11:38:12 +0000

    Complete: 416
    Oldest: 2024-12-14 01:48:17 +0000
    Newest: 2025-01-13 13:26:12 +0000

    Failed: 488
    Oldest: 2024-08-29 02:50:46 +0000
    Newest: 2024-10-11 02:04:27 +0000

    Pending: 3
    Oldest: 2025-01-14 11:50:58 +0000
    Newest: 2025-01-14 11:50:58 +0000


    ### Status report information ###

    Generated at: 2025-01-13 13:26:16 +00:00
    `

    This error persists across different browsers and appears to be tied specifically to WooCommerce core functionality, as it only occurs within the WooCommerce admin areas. I have attempted troubleshooting through various methods including:

    • Ensuring all plugins and themes are updated.
    • using wordpress health check and troubleshooting, disabling all plugins and base theme, enabling woo commerce only. error continues.
    • Disabling all plugins except WooCommerce and switching to a default theme (Twenty Twenty-One).
    • Clearing browser cache and checking different browsers.
    • Increasing PHP memory limits and checking server settings.

    Despite these efforts, the error remains unresolved. The WooCommerce and WordPress environments are up to date, and the server meets all recommended configurations for WooCommerce. I am seeking insights or solutions to address this persistent JavaScript error, which seems related to script execution or dependency management in the WooCommerce admin scripts.

    as far as i am aware woo commerce wont bother to help as im not a premium member but that is extortionate. Im not a tech wizard so need a simple solution.

    installed plugins:
    Avada Builder, Avada CoreBulky – Bulk Edit Products for WooCommerce ,FluentSMTPGoogle for WooCommerce, Health Check & Troubleshooting , Jetpack , Rank Math SEO , Sassy Social Share, WooCommerce Shipping , WooCommerce Shipping & Tax WooCommerce.com, Manager WooPayments

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for providing detailed information about the troubleshooting steps you’ve already taken. I’ve reviewed the WooCommerce SSR (System Status Report), and everything appears fine from that perspective.

    Since you’ve already performed extensive troubleshooting, I’d recommend the following steps to narrow down the issue further:

    1. Create a Staging Environment:
      For testing purposes, could you please create a staging version of your site? This allows you to safely test changes without affecting your live site. You can use the WP Staging plugin to set this up quickly.
    2. Rollback WooCommerce:
      On the staging site, roll back WooCommerce to a previous version to check if the issue resolves. You can use the WP Rollback plugin for this.
      • After rolling back, check if the error persists.
      • If the issue is resolved, update WooCommerce again on the staging site while keeping all other plugins deactivated.
      • This will help identify if a plugin conflict occurred during the update process.
    3. Clear Server-Side Cache:
      Please contact your hosting provider and ask them to clear the server-side cache. Caching issues can sometimes interfere with the proper execution of scripts in the admin area.

    If the above steps help resolve the issue on the staging site, you can apply the same process to your live site with confidence. If the problem persists, let me know, and we’ll explore other options together.

    I hope this helps!

    Thread Starter benthompson07

    (@benthompson07)

    Hi. This has been a persistent issue for 6 months. Im only just getting round to it now. so its happening from previous versions also. Iv asked my hosting provider to take a look to see if server side.

    But the error is JS and is saying something is undefined. isnt that a core coding issue opposed to conflict?

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    I understand your concern. Currently, I’m not experiencing the same error on my test site, which suggests that the issue might be related to specific plugins, custom code, or configurations on your site.

    To help us investigate further:

    1. Have you added any custom code to your site?
    2. Could you please share a screenshot of the error message you’re encountering?
    3. Are you seeing the error in the browser console, or is it appearing directly on the affected pages?
    4. Could you go to WooCommerce → Status → Logs, and share any error logs related to this issue?

    This information will help us better understand and pinpoint the cause of the issue.

    Thread Starter benthompson07

    (@benthompson07)

    Please see below error page text, this is what I get on all woo home, extensions, all analytics. This is inside wordpress, not the browser itself. Not sure if the screenshot has loaded before submitting.

    Response from my server provider: It appears the issue is generated from your WooCommerce plugin on the site. Unfortunately I cannot see any issue from the server side which would cause this issue. I recommend reaching out to the plugin provider to assist you.

    In answer to your questions:
    1 – no custom code
    2. Wont let me attach image, see code block labeled error page.
    3. in wordpress
    4. see attached logs for today in code below. no

    Error text in wordpress

    Oops, something went wrong

    We’re sorry for the inconvenience. Please try reloading the page, or you can get support from the community forums.Get SupportReload pageClick for error details

    TypeError: Cannot read properties of undefined (reading ‘call’)

    at Lazy at Suspense at W (https://filthyanimal.uk/wp-

    Viewing log file plugin-woocommerce-2025-01-13   

    2025-01-13T13:31:24+00:00 Warning Empty patterns received from the PTK pattern store
    (700+ INSTANCES OF THIS)
    Viewing log file wc_logger-2025-01-13
    Download
    Delete permanently
    2025-01-13T14:39:49+00:00 Info 1 expired log file was deleted.
    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @benthompson07,

    Thank you for the clarification and detailed information. Since this issue has persisted for six months and isn’t a widespread problem known to other merchants, it’s likely due to a conflict with a plugin or theme.

    To investigate further, I recommend creating a staging site based on your current website. On the staging site:

    • Switch your theme to the Storefront theme.
    • Ensure only the WooCommerce plugin is active, and deactivate all other plugins.

    Once you’ve done this, check if the error still occurs on the staging site. This will help us determine if the issue originates from WooCommerce itself or if it’s caused by a conflict with another plugin or your theme.

    It’s essential to follow these steps to narrow down the root cause of the issue effectively. Let us know how it goes!

    Thread Starter benthompson07

    (@benthompson07)

    Hi. So I intalled the wp staging and deactivated everything except the woo commerce core. then reactivated everything in the staging environment and it continued to work no problem. SO no obvious reason why its happening.

    The admin panel now isnt accessible and is throwing back a 503 error so I have my hosting provider on it trying to fix it so wil lcome back to you.

    However, everything worked in the staging environment so what could the issue be?

    Thread Starter benthompson07

    (@benthompson07)

    Hi. Im back on with both a staging site and a admin panel.

    The admin version has the same errors, the staging version doesnt. Everything is the same as it was cloned from the same files.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thank you for the update. Since the staging site is working correctly but the live site is still experiencing issues, this suggests that the problem might be related to the server environment, hosting configuration, or potentially caused by a plugin.

    Could you please try deactivating all plugins again on your live site, clearing both your site and hosting cache, then reactivate the plugins one by one to see if that resolves the issue?
    You can use the following plugin to deactivate plugins on your live site without affecting the front end of your site:
    Health Check & Troubleshooting Plugin.

    IF you still face the issue, even though the staging site was cloned from the live site, files can sometimes get corrupted during updates or changes. please try to resync your live site from staging site and see if that resolve the issue.

    If none of these steps resolve the issue, confirm with your hosting provider if there are any differences between the live and staging environments, such as PHP version, memory limits, or server resources.

    Thank you

    Thread Starter benthompson07

    (@benthompson07)

    Hi, I have spoken with my hosting provider. They said this is the issue and is the plugin itself.

    at Lazy
    at Suspense
    at W (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:461572)
    at div
    at div
    at $r (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:554599)
    at div
    at Sw (https://filthyanimal.uk/wp-includes/js/dist/components.min.js?ver=130172abbae720694b1f:26:215774)
    at kw (https://filthyanimal.uk/wp-includes/js/dist/components.min.js?ver=130172abbae720694b1f:26:216451)
    at Pw (https://filthyanimal.uk/wp-includes/js/dist/components.min.js?ver=130172abbae720694b1f:26:216796)
    at w (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/admin-layout/index.js?ver=092d36684bd43b3c307d:1:1989)
    at ta (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:555193)
    at ea (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:554987)
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:558458
    at https://filthyanimal.uk/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c:9:3292
    at WithSelect(Component) (https://filthyanimal.uk/wp-includes/js/dist/compose.min.js?ver=85f0708cd2e6b26addeb:9:18949)
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:134859
    at O (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:439760)
    at I (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:439201)
    at a (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:433712)
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:558711
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:135936
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:132811
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:132811
    at https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=b66769d3426293666cb1:2:134033
    at Ta (https://filthyanimal.uk/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=2366f6e8db4949641b21:2:569172)
    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @benthompson07,

    Thank you for the additional details. Since the issue is not occurring on the staging site, it might be related to differences in the live and staging environments. I recommend reinstalling WooCommerce to ensure all files are intact, as file corruption during updates or deployments can occasionally happen. To do this, deactivate the WooCommerce plugin, delete it (your data will remain safe), and then reinstall and activate the latest version from the WordPress repository.

    Additionally, enabling WordPress debug mode can provide more insight into the issue. You can do this by adding the following lines to your wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'SCRIPT_DEBUG', true );

    After enabling debug mode, revisit the affected WooCommerce Admin pages and check the /wp-content/debug.log file for any errors that might help pinpoint the cause.

    Finally, if you’re using any caching plugins, a CDN, or server-side caching, clear the cache to ensure outdated files aren’t being served.

    Let us know how it goes after trying these steps. Thank you.

    Thread Starter benthompson07

    (@benthompson07)

    Hi So I have spoken with the hosting provider they say its woo commerce plugin related.

    2 errors in the inspect element are:

    2 errors in the inspect element are: 


    data.min.js?ver=7c62e39…:2Store "core/interface" is already registered.
    c @ data.min.js?ver=7c62e39…:2

    react-dom.min.js?ver=18.3.1:10TypeError: Cannot read properties of undefined (reading 'call') at Function.i (index.js?ver=2366f6e…4949641b21:2:447669)
    ar @

    I have deleted woo commerce and reinstalled and the issue remains.

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Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_product_meta_lookup: Data: 0.52MB + Index: 0.94MB + Engine InnoDB<br>wpstg0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 209<br>awb_off_canvas: 1<br>fusion_element: 21<br>fusion_form: 3<br>fusion_icons: 2<br>fusion_tb_layout: 7<br>fusion_tb_section: 11<br>fusion_template: 2<br>nav_menu_item: 55<br>page: 11<br>post: 2<br>product: 24<br>product_variation: 331<br>revision: 289<br>shop_order_placehold: 1<br>themefusion_elastic: 1<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 1<br>wp_navigation: 2<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (10) ###<br><br>Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.2.10<br>FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.83<br>Avada Builder: by ThemeFusion – 3.11.13<br>Avada Core: by ThemeFusion – 5.11.13<br>Jetpack: by Automattic – 14.2.1<br>Sassy Social Share: by Team Heateor – 3.3.70<br>Rank Math SEO: by Rank Math SEO – 1.0.236<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>WooPayments: by WooCommerce – 8.8.0<br>WooCommerce: by Automattic – 9.5.2<br><br>### Inactive Plugins (3) ###<br><br>Google for WooCommerce: by WooCommerce – 2.9.5<br>Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.6<br><br>### Must Use Plugins (3) ###<br><br>Ensure admin user isn't deleted: by  – 1.0<br>Health Check Troubleshooting Mode: by  – 1.9.2<br>WP CLI Login Command Server: by Evan Mattson – 1.3<br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 169 KB<br><br>### WC Pages ###<br><br>Shop base: #19 - /shop/<br>Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: #64 - /my-account/<br>Terms and conditions: #10187 - /terms-and-conditions/<br><br>### Theme ###<br><br>Name: Avada<br>Version: 7.11.13<br>Author URL: https://themeforest.net/user/ThemeFusion<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>Theme type: Classic theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: Avada/woocommerce/cart/cart.php<br>Avada/woocommerce/checkout/form-pay.php<br>Avada/woocommerce/checkout/review-order.php<br>Avada/woocommerce/single-product/short-description.php<br>Avada/woocommerce/single-product/tabs/additional-information.php<br>Avada/woocommerce/single-product/tabs/description.php<br><br><br>### WooPayments ###<br><br>Version: 8.8.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 235684008<br>Account ID: acct_1PkNUx2ECHKWC0MK<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: advanced<br>Enabled Fraud Filters: International IP Address<br>Multi-currency: Enabled<br>Auth and Capture: Disabled<br>Documents: Enabled<br>Logging: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2025-01-21 08:15:03 +00:00<br>Options: ?<br>Notes: 82<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 1<br>Oldest: 2025-01-09 11:38:12 +0000<br>Newest: 2025-01-09 11:38:12 +0000<br><br>Complete: 433<br>Oldest: 2024-12-21 06:03:33 +0000<br>Newest: 2025-01-20 11:35:15 +0000<br><br>Failed: 493<br>Oldest: 2024-08-29 02:50:46 +0000<br>Newest: 2025-01-20 10:43:09 +0000<br><br>Pending: 1<br>Oldest: 2025-01-20 16:14:42 +0000<br>Newest: 2025-01-20 16:14:42 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2025-01-20 11:36:16 +00:00<br>
    Thread Starter benthompson07

    (@benthompson07)

    here is the debug log from trying to access the woo commerce home in the admin area
    /

    [20-Jan-2025 12:01:13 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:13 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:14 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:17 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the Avada domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114
    [20-Jan-2025 12:01:18 UTC] PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /data/sites/web/g4dp6tb-hostingcom/sites/filthyanimal.uk/wp-includes/functions.php on line 6114

    Thread Starter benthompson07

    (@benthompson07)

    @mahfuzurwp @shahzeenfarooq any update or additional help?

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @benthompson07,

    Thank you for sharing the error log. I’ve reviewed it alongside your site’s System Status Report and your observations so far. Here are a few things I noticed:

    The ‘Avada’ theme appears to have a feature that overrides some WooCommerce page templates, which seems to be causing a conflict with WooCommerce and might relate to your server’s available resources. Since you mentioned that the issue doesn’t occur on your staging site, it indicates that the problem is specific to your live server.

    To troubleshoot this on the live site, you may need to inform your customers about a scheduled maintenance period. Before proceeding, ensure you back up your site both online and locally for safety. You can use the All-in-One WP Migration plugin to create a local backup and move a copy to a staging environment, or opt for other online backup options.

    Once you’ve backed up your site, enable maintenance mode and add the following line of code to your wp-config.php file:
    define('WP_MEMORY_LIMIT', '512M');
    Then, check if the issue persists. If it does, continue with the following steps.

    Disable the plugins that come with the Avada theme, and switch your theme from Avada to Storefront. Check again to see if the issue is resolved. These steps are important to help isolate the root cause of the problem.

    I’ll await your findings.

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    @benthompson07 Additionally, please update your WooCommerce plugin to the latest version. Your site currently has version 9.5.2 installed, while the latest available version is 9.6.0.

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