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  • Plugin Author YITHEMES

    (@yithemes)

    Hi,
    and thank you for writing in!

    Please could you provide us with the URL of your site?

    Furthermore, to check if the issue is due to some other plugins you have installed (or your theme), you should isolate the plugin behavior to check what is causing this issue: to do this, please, try to deactivate all plugins, leaving only WooCommerce and YITH WooCommerce Added to Cart Popup active, and see if the problem is solved. If so, try to activate them again, one by one, to see which one causes the issue.
    If the problem isn’t caused by a plugin, try to activate the default theme Twenty Sixteen (or greater) and see if you have the same issue.
    Also, if you have customized some files in your theme, please try with a fresh installation without any customization.

    Please try this solution and let us know what’s the result.

    Hi support team,
    I have installed your free version in a 2 new installations with only WordPress, WooCommerce plugins and your plugin doesn’t work.
    There’s nothing when I add a product to the cart, no popup appear.
    I have followed all your instructions even the recommendations you have given to secretxmlsitemap and still doesn’t working.
    I would be interested in buy your premium version but if the free version doesn’t work properly I don’t feeel save to buy it.
    Can you help me?

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    it’s strange, I just made a test using the free version and I can’t replicate the issue.
    Please take a look to my screencast.

    By the way, if you are interested to the premium version, I suggest you to contact us at yithemes.com, considering that this is the forum relative to the free version.

Viewing 3 replies - 1 through 3 (of 3 total)
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