Wont show any images anymore

Anybody know how to fix this? Im interested in pro but not sure I can use this. Any images I upload new will be available to post but any older ones will not.

Hi @bobnorris,

Does the images show up properly on deactivating the plugin?

Cheers

No they do not anymore.

Not sure why but if I embed a NEW image it shows and adds a code to the post like this:
<img class=”aligncenter size-full wp-image-2048″ src=”https://mywebsite.com/wp-content/uploads/2015/12/cartoon-mountain-bike-524450.png&#8221; alt=”cartoon-mountain-bike-524450″ width=”900″ height=”900″ />

But if I choose one of the existing images it only inserts this code:

<img class=”aligncenter size-full wp-image-1976″ alt=”” />

Can you try deactivating all the plugins and use a default theme to test the issue, it’s some plugin conflict and mostly not smush.

I did that and its still the same

In that case, Can you please contact us through our website.

You can go to: https://premium.wpmudev.org/contact/

On the contact form, select “I have a different question”

Can you please send in:
– In the subject field add “Attn: Umesh Kumar”
– Link back to this thread

Once I get the email, I’ll look into it further.

Cheers

Ok Tried to contact support with no luck.

Did you make sure that you submitted the form with following details:

On the contact form, select “I have a different question”

Can you please send in:
– In the subject field add “Attn: Umesh Kumar”
– Link back to this thread

There is no contact information on that page.

Poor customer service and I cant get my images to work. Wish I never bought this stupid thing

Hi @bobnorris,

Poor customer service and I cant get my images to work. Wish I never bought this stupid thing

If you are a premium member you can directly go to our forums.

In order to debug this particular issue I need you to contact us through the contact form on website. As I haven’t received any mail yet, I can’t really do anything in here unless I get the required details.

This is the site URL:https://premium.wpmudev.org/contact/

On the contact form, select “I have a different question”

– In the subject field add “Attn: Umesh Kumar”
– In Message add Link back to this thread and details of the issue you are facing

Here is a screenshot of contact form.https://take.ms/E2dv3

Cheers

Hey there bobnorris,

There is contact information on that page you just missed the instructions provided by our developer.

Once you land on the contact page given by Umesh you need to click on the dropdown https://screencast.com/t/iYXiY4Q6 and select “I have a different question”, once you do the contact form will appear https://screencast.com/t/KLTShx1q.

Normally we do not offer our developer assistance straight away but Umesh was kind enough to check the issue so he can speed up the process and fix this as fast as possible for you.

Can you please use the contact form as instructed above so we can help you resolve this issue.

Happy holidays ??

Cheers,
Bojan

Hey bobnorris

Were you still struggling to use our contact form?

I note that on the 22nd of December you sent a contact in but didn’t provide any details. You can respond to this email if you still require help:

https://monosnap.com/file/rqJGOYx3ltiiNndbC7ziqsfuh6qZmC

As it’s regarding the premium version, the WordPress forum rules state we shouldn’t provide support on these forums. As such, we’ll need to continue over email if you could respond there, please.

We’d really love to turn this around for you but you will need to work with us on this matter so that we can figure out what’s happening and get it fixed. I wasn’t able to locate a premium account with the email address you contacted us with, you’ll need to provide the address you used when signing up.

Looking forward to hearing from you.

I have same problem with my site, when I clicked on ” bulk smush now” icon all my images are gone … pls help