Won’t save changes 500 error again

  • Resolved ccleahy

    (@ccleahy)


    11 months, 3 weeks ago

    Hi, I am again facing the 500 error message preventing me from saving changes on my homepage. I am only having this problem on the homepage, as I have made changes and saved them on other pages without getting a 500 error.

    I’ve deactivated all plugins excepts for elementor and Jeg and still I get the error.

    The first time this issue came up it was resolved by increasing memory.

    At this point I can no longer work on my website since nothing is being saved.

    Thanks,

    • This topic was modified 11 months, 3 weeks ago by ccleahy.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @ccleahy,

    We apologize for any inconvenience you’ve experienced. Error 500 occurrences like this usually stem from memory shortages, critical errors on your site, or potential conflicts with other plugins. For now, you can try following the steps outlined in resolving Error 500 documented on the Elementor website at the link below.

    https://elementor.com/help/500-error/

    Before proceeding with that, you may want to save your page as a template to have a backup of your design (if possible).

    Additionally, if you can access error messages in the error.log or debug.log files, you can provide the contents of those files in this forum. Error messages from these files will help us investigate further, as they provide detailed information about any errors occurring on your website. If you’re unfamiliar with these error messages, you may seek assistance from your server support team, as they should be able to help interpret these error messages.

    We’ll await further updates from you.

    Thank You

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @ccleahy,

    How are you? We hope you are doing well.

    Regarding the issue you experienced earlier, have you managed to resolve it?

    We would like to inform you that, due to the lack of recent conversation on this topic, we will mark it as resolved.

    If you encounter any other difficulties, please feel free to create a new topic.

    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)
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