Won't complete scan
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Hello,
I just installed Wordfence on my site, puffinburgercarpets.com because Google is saying it’s been hacked and since I can’t find the files myself, I wanted to use your plugin like I have in the past to help track down any corrupt files.
Only thing is, it seems to freeze after scanning any from 9000 – 17100 files, or anything over 235 MB. I’ve uninstalled, reinstalled 3 times and no change. I’ve also gotten this message too: Scan Engine Error: Wordfence could not start a scan because the cron key does not math the saved key. Save” 6e2e2130520405ad4852d93c Sent: 498c38e863a725c64f1647ff Current unexplored: 1434378006, 6e2e2130520405ad4852d93c.
Any suggestions or help, would be great!
Mandy
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Can you check the solution here?
https://docs.wordfence.com/en/I_got_a_message_that_my_cron_key_doesn%27t_match_the_saved_key._What_does_that_mean%3FThanks.
tim
Hell Tim,
I tried the solution you mentioned above, but no real change. Here is a log of the scan after the solution settings were done:
[Jun 15 15:34:21] Contacting Wordfence to initiate scan
[Jun 15 15:34:21] Including files that are outside the WordPress installation in the scan.
[Jun 15 15:34:21] Getting plugin list from WordPress
[Jun 15 15:34:21] Found 5 plugins
[Jun 15 15:34:21] Getting theme list from WordPress
[Jun 15 15:34:21] Found 5 themes
[Jun 15 15:34:25] Analyzed 100 files containing 1.73 MB of data so far
[Jun 15 15:34:27] Analyzed 200 files containing 4.37 MB of data so far
[Jun 15 15:34:30] Analyzed 300 files containing 7.02 MB of data so far
[Jun 15 15:34:33] Analyzed 400 files containing 9.67 MB of data so far
[Jun 15 15:34:40] Analyzed 500 files containing 12.33 MB of data so far
[Jun 15 15:34:42] Analyzed 600 files containing 14.98 MB of data so far
[Jun 15 15:34:45] Analyzed 700 files containing 17.62 MB of data so far
[Jun 15 15:34:47] Analyzed 800 files containing 20.26 MB of data so far
[Jun 15 15:34:50] Analyzed 900 files containing 22.92 MB of data so far
[Jun 15 15:34:52] Analyzed 1000 files containing 25.58 MB of data so far
[Jun 15 15:34:55] Analyzed 1100 files containing 28.23 MB of data so far
[Jun 15 15:34:58] Analyzed 1200 files containing 30.89 MB of data so far
[Jun 15 15:35:01] Analyzed 1300 files containing 33.52 MB of data so far
[Jun 15 15:35:05] Analyzed 1400 files containing 36.16 MB of data so far
[Jun 15 15:35:07] Analyzed 1500 files containing 38.81 MB of data so far
[Jun 15 15:35:15] Analyzed 1600 files containing 41.46 MB of data so far
[Jun 15 15:35:22] Analyzed 1700 files containing 44.1 MB of data so far
[Jun 15 15:35:27] Analyzed 1800 files containing 46.74 MB of data so far
[Jun 15 15:35:32] Analyzed 1900 files containing 49.39 MB of data so far
[Jun 15 15:35:37] Analyzed 2000 files containing 52.03 MB of data so far
[Jun 15 15:35:40] Analyzed 2100 files containing 54.68 MB of data so far
[Jun 15 15:35:47] Analyzed 2200 files containing 57.33 MB of data so far
[Jun 15 15:35:51] Analyzed 2300 files containing 59.98 MB of data so far
[Jun 15 15:35:55] Analyzed 2400 files containing 62.62 MB of data so far
[Jun 15 15:36:01] Analyzed 2500 files containing 65.25 MB of data so far
[Jun 15 15:36:04] Analyzed 2600 files containing 67.89 MB of data so far
[Jun 15 15:36:08] Analyzed 2700 files containing 70.52 MB of data so far
[Jun 15 15:36:11] Analyzed 2800 files containing 73.17 MB of data so far
[Jun 15 15:36:13] Analyzed 2900 files containing 75.82 MB of data so far
[Jun 15 15:36:19] Analyzed 3000 files containing 78.46 MB of data so far
[Jun 15 15:36:27] Analyzed 3100 files containing 81.1 MB of data so far
[Jun 15 15:36:31] Analyzed 3200 files containing 83.73 MB of data so far
[Jun 15 15:36:35] Analyzed 3300 files containing 86.36 MB of data so far
[Jun 15 15:36:39] Analyzed 3400 files containing 89.01 MB of data so far
[Jun 15 15:36:42] Analyzed 3500 files containing 91.63 MB of data so far
[Jun 15 15:36:46] Analyzed 3600 files containing 94.27 MB of data so far
[Jun 15 15:36:52] Analyzed 3700 files containing 96.92 MB of data so far
[Jun 15 15:36:55] Analyzed 3800 files containing 99.57 MB of data so far
[Jun 15 15:37:00] Analyzed 3900 files containing 102.22 MB of data so far
[Jun 15 15:37:09] Analyzed 4000 files containing 104.86 MB of data so far
[Jun 15 15:37:14] Analyzed 4100 files containing 107.52 MB of data so far
[Jun 15 15:37:17] Analyzed 4200 files containing 110.19 MB of data so far
[Jun 15 15:37:25] Analyzed 4300 files containing 112.84 MB of data so far
[Jun 15 15:37:29] Analyzed 4400 files containing 115.48 MB of data so far
[Jun 15 15:37:31] Analyzed 4500 files containing 118.12 MB of data so far
[Jun 15 15:37:35] Analyzed 4600 files containing 120.76 MB of data so far
[Jun 15 15:38:11] Analyzed 4700 files containing 123.4 MB of data so far
[Jun 15 15:38:38] Analyzed 4800 files containing 126.04 MB of data so far
[Jun 15 15:38:40] Analyzed 4900 files containing 128.67 MB of data so far
[Jun 15 15:38:43] Analyzed 5000 files containing 131.31 MB of data so far
[Jun 15 15:38:46] Analyzed 5100 files containing 133.95 MB of data so far
[Jun 15 15:38:50] Analyzed 5200 files containing 136.61 MB of data so far
[Jun 15 15:39:49] Analyzed 5300 files containing 139.26 MB of data so far
[Jun 15 15:39:51] Analyzed 5400 files containing 141.91 MB of data so far
[Jun 15 15:39:55] Analyzed 5500 files containing 144.56 MB of data so far
[Jun 15 15:39:58] Analyzed 5600 files containing 147.2 MB of data so far
[Jun 15 15:40:01] Analyzed 5700 files containing 149.84 MB of data so far
[Jun 15 15:40:04] Analyzed 5800 files containing 152.48 MB of data so far
[Jun 15 15:40:47] Analyzed 5900 files containing 155.12 MB of data so far
[Jun 15 15:40:49] Analyzed 6000 files containing 157.77 MB of data so far
[Jun 15 15:40:52] Analyzed 6100 files containing 160.42 MB of data so far
[Jun 15 15:41:14] Analyzed 6200 files containing 163.06 MB of data so far
[Jun 15 15:41:20] Analyzed 6300 files containing 165.7 MB of data so far
[Jun 15 15:41:25] Analyzed 6400 files containing 168.34 MB of data so far
[Jun 15 15:41:50] Analyzed 6500 files containing 170.99 MB of data so far
[Jun 15 15:41:52] Analyzed 6600 files containing 173.63 MB of data so far
[Jun 15 15:41:55] Analyzed 6700 files containing 176.28 MB of data so far
[Jun 15 15:41:57] Analyzed 6800 files containing 178.92 MB of data so far
[Jun 15 15:42:04] Analyzed 6900 files containing 181.58 MB of data so far
[Jun 15 15:42:07] Analyzed 7000 files containing 184.24 MB of data so far
[Jun 15 15:42:10] Analyzed 7100 files containing 186.87 MB of data so far
[Jun 15 15:42:13] Analyzed 7200 files containing 189.52 MB of data so far
[Jun 15 15:42:29] Analyzed 7300 files containing 192.17 MB of data so far
[Jun 15 15:44:33] Analyzed 7400 files containing 194.86 MB of data so far
[Jun 15 15:44:36] Analyzed 7500 files containing 197.51 MB of data so far
[Jun 15 15:44:40] Analyzed 7600 files containing 200.14 MB of data so far
[Jun 15 15:44:44] Analyzed 7700 files containing 202.78 MB of data so far
[Jun 15 15:53:07] Analyzed 7800 files containing 205.43 MB of data so far
[Jun 15 15:53:11] Analyzed 7900 files containing 208.07 MB of data so far
[Jun 15 15:53:12] Analyzed 8000 files containing 210.71 MB of data so far
[Jun 15 15:53:15] Analyzed 8100 files containing 213.36 MB of data so far
[Jun 15 15:53:18] Analyzed 8200 files containing 216 MB of data so far
[Jun 15 15:59:10] Analyzed 8300 files containing 218.66 MB of data so far
[Jun 15 15:59:12] Analyzed 8400 files containing 221.31 MB of data so far
[Jun 15 15:59:15] Analyzed 8500 files containing 223.94 MB of data so far
[Jun 15 15:59:17] Analyzed 8600 files containing 226.59 MB of data so far
[Jun 15 15:59:20] Analyzed 8700 files containing 229.25 MB of data so far
[Jun 15 15:59:23] Analyzed 8800 files containing 231.89 MB of data so far
[Jun 15 15:59:26] Analyzed 8900 files containing 234.54 MB of data so far
[Jun 15 15:59:28] Analyzed 9000 files containing 237.18 MB of data so far
[Jun 15 15:59:30] Analyzed 9100 files containing 239.82 MB of data so far
[Jun 15 15:59:33] Analyzed 9200 files containing 242.46 MB of data so far
[Jun 15 15:59:35] Analyzed 9300 files containing 245.11 MB of data so far
[Jun 15 15:59:37] Analyzed 9400 files containing 247.75 MB of data so far
[Jun 15 15:59:41] Analyzed 9500 files containing 250.39 MB of data so far
[Jun 15 15:59:44] Analyzed 9600 files containing 253.02 MB of data so far
[Jun 15 15:59:47] Analyzed 9700 files containing 255.66 MB of data so far
[Jun 15 15:59:50] Analyzed 9800 files containing 258.3 MB of data so far
[Jun 15 15:59:51] Analyzed 9900 files containing 260.94 MB of data so far
[Jun 15 15:59:53] Analyzed 10000 files containing 263.58 MB of data so far
[Jun 15 15:59:59] Analyzed 10100 files containing 266.23 MB of data so far
[Jun 15 16:00:01] Analyzed 10200 files containing 268.89 MB of data so far
[Jun 15 16:00:04] Analyzed 10300 files containing 271.52 MB of data so far
[Jun 15 16:00:08] Analyzed 10400 files containing 274.16 MB of data so far
[Jun 15 16:11:15] Scanning comment with Author: lludalz Email: [email protected] Source IP: 46.161.41.199
[Jun 15 16:11:15] Checking 7 host keys against Wordfence scanning servers.
[Jun 15 16:11:16] Done host key check.
[Jun 15 16:11:16] Scanned comment with Author: lludalz Email: [email protected] Source IP: 46.161.41.199I left the scan to run all night last night, and it stayed stuck on the “Scanned comment” from 16:11. I started a fresh scan this morning and it’s been stuck on “[Jun 16 07:30:50] Analyzed 20400 files containing 538.55 MB of data so far” for over a half hour.
Any suggestions?
MandyAdjust the maximum execution time value to 20 (near bottom of options page). See if this helps.
tim
Tim,
Thanks for the suggestions. I tried changing the value to 20 and it has been stuck on “[Jun 16 14:00:20] Analyzed 12300 files containing 324.43 MB of data so far” for 2 hours.
Thanks!
MandyChange it to 15 and see if it goes any farther. Also, turn on debugging mode (near bottom of options page) and give me the last several lines (10 or so) of the scan results.
tim
Tim,
I changed it to 15 and also turned on debugging. Here’s the last 10 lines of the scan “[Jun 17 07:35:29] Analyzed 20500 files containing 541.16 MB of data so far
[Jun 17 07:35:31] Analyzed 20600 files containing 543.8 MB of data so far
[Jun 17 07:35:33] Analyzed 20700 files containing 546.45 MB of data so far
[Jun 17 07:35:36] Analyzed 20800 files containing 549.11 MB of data so far
[Jun 17 07:35:38] Analyzed 20900 files containing 551.75 MB of data so far
[Jun 17 07:35:47] Analyzed 21000 files containing 554.38 MB of data so far
[Jun 17 07:35:49] Analyzed 21100 files containing 557.03 MB of data so far
[Jun 17 07:35:52] Analyzed 21200 files containing 559.68 MB of data so far
[Jun 17 07:35:53] Analyzed 21300 files containing 562.32 MB of data so far
[Jun 17 07:36:08] Analyzed 21400 files containing 564.96 MB of data so far”
I let it sit for an hour after it got stuck, hoping it would start again, but no. Thank you for your help. I’m really not sure why it’s doing this. Never ever had any trouble before.Thanks!
MandyWhere does the box on the top stop at?
tim
The top box stops at “[Jun 17 07:26:28] Scanning for known malware files”
Try disabling these options and see how far it gets
Advanced Comment Spam Filter
Scan comments for known dangerous URLs and suspicious content
Filter comments for malware and phishing URL’stim
I disabled those options, and ran another scan and it’s been stopped at “[Jun 18 13:55:45] Analyzed 11800 files containing 311.17 MB of data so far” for over an hour.
I have the same problem on some of the sites I manage. Consistently happens on a couple sites. Does not happen on the others. None of the solutions I’ve read in these forums has helped so far.
Having the same problem. I have several sites on a HostGator reseller account, all on Apache server. All setups nearly identical, but Wordfence constantly freezes while scanning on one of the sites. The others work fine.
@jawhite and none of the above solutions work? Try disabling “Scan files outside your WordPress installation” and see if it gets any further.
tim
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