wocommerce subscription and subscription downloads

Hi @tokegameart

I have problem with plugin combination “wocommerce subscription” and “wocommerce subscription downloads”. In my case, i have over 500 downloadable items for my subscription. after the subscription time is expired, when the user trying to re-subscribe, on the “check out page” instead of displaying only a single “subscription product” it displays all the 500 downloadable items that makes the server time out.

how to fix the issue? i just want to display a single “subscription product” for renewal subscription, not the whole downloadable items for subscriber.

From what I understand, you’re experiencing an issue with the WooCommerce Subscriptions and WooCommerce Subscriptions Downloads plugins. Specifically, when a user’s subscription expires and they attempt to re-subscribe, instead of showcasing a single subscription product for renewal, the system displays all 500 downloadable items, leading to a server timeout. You’re looking for a solution that will allow only the single subscription product to be displayed upon renewal, rather than the complete list of downloadable items.

Since the problem you’re facing involves a premium extension, it would be best if you could reach out to us directly, provided you have a valid license for this extension. To do this, kindly head over to ?? WooCommerce.com → My Account → Support. Remember, you might need to log into the account you used to purchase the extension to access this page.

?? Just a heads up, according to our ?? forum guidelines, we’re unable to offer support for premium extensions through this platform. But rest assured, our devoted team will be thrilled to help you out more once you contact us through the right channel.

Thank you for your understanding and patience. We’re looking forward to assisting you soon.

Thanks for the response. I haven’t use this plugins in live version. I have to make sure that the plugins work as I expected, before purchasing both of them. I came here beacuse I thought there is such pre-purchasing support. I know it is not legal even I didn’t use them in live website, I will uninstall them all and trying another solution.

• This reply was modified 1 year, 5 months ago by tokegameart.

Hi @tokegameart

I haven’t use this plugins in live version. I have to make sure that the plugins work as I expected, before purchasing both of them. I came here beacuse I thought there is such pre-purchasing support. I know it is not legal even I didn’t use them in live website, I will uninstall them all and trying another solution.

Thank you for your response and understanding. We appreciate your interest in our WooCommerce Subscriptions and WooCommerce Subscriptions Downloads plugins.

We certainly understand your need to ensure the plugins work as expected before making a purchase. For any pre-sales questions or inquiries, we recommend reaching out to us directly through our support channel. To do this, please visit ???WooCommerce.com → My Account → Support. If you don’t have an account yet, you’ll need to create one.

Our dedicated support team is always on standby to answer any queries you have and guide you through the process.

We’re sorry for any inconvenience you’ve experienced and appreciate your understanding. We look forward to helping you out further!