wocommerce payments not working

Hi @raniaatef ,

Thanks for reaching out!

I understand that you are facing issues with the setting up of WooCommerce Payments, and are receiving the following notice: "Contact WooCommerce Support to use credit & debit card".

Kindly contact WooCommerce directly at WooCommerce.com > My Account > Support for further support with this. You may need to create an account before you can access that page.

Hope this helps ??

Hey @raniaatef

I understand you are having an issue when installing the plugin.

Could you please share an uncropped screenshot of where you are seeing the message? You can use the snipboard.io tool to share it.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

https://snipboard.io/iVdUmC.jpg
this is the screenshot

@danndumia

### WordPress Environment ###

WordPress address (URL): https://nkgarage.de
Site address (URL): https://nkgarage.de
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.21
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.5.15-MariaDB-1:10.5.15+maria~bullseye-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: zLoSmyrh
Total Database Size: 31.72MB
Database Data Size: 26.55MB
Database Index Size: 5.17MB
zLoSmyrhwoocommerce_sessions: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
zLoSmyrhwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zLoSmyrhwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwoocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zLoSmyrhwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhactionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
zLoSmyrhactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhactionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhcomments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
zLoSmyrhe_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhe_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
zLoSmyrhe_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
zLoSmyrhe_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhjet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhlinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhoptions: Data: 9.45MB + Index: 0.16MB + Engine InnoDB
zLoSmyrhpostmeta: Data: 7.52MB + Index: 0.42MB + Engine InnoDB
zLoSmyrhposts: Data: 2.52MB + Index: 0.13MB + Engine InnoDB
zLoSmyrhsnippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhstoreabill_documentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhstoreabill_documents: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zLoSmyrhstoreabill_document_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhstoreabill_document_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zLoSmyrhstoreabill_document_noticemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhstoreabill_document_notices: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhstoreabill_journals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhtermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhterm_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhtinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhtinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhtinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhtrp_dictionary_en_us_ar: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
zLoSmyrhtrp_gettext_ar: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
zLoSmyrhtrp_gettext_en_us: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
zLoSmyrhtrp_original_meta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
zLoSmyrhtrp_original_strings: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
zLoSmyrhusermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhusers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zLoSmyrhwc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zLoSmyrhwc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zLoSmyrhwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
zLoSmyrhwc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_dhl_im_products: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_dhl_im_product_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_packaging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_packagingmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipmentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipments: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipment_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipment_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipment_labelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipment_labels: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipping_provider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwoocommerce_gzd_shipping_providermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhwpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhwpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhwpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhyith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhyith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhyith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zLoSmyrhyith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhyith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhyoast_indexable: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
zLoSmyrhyoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zLoSmyrhyoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zLoSmyrhyoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zLoSmyrhyoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 158
document_template: 4
elementor_library: 13
jet-smart-filters: 3
language_switcher: 4
nav_menu_item: 10
page: 13
post: 1
product: 8
revision: 323
shop_coupon: 1
shop_order: 30
wp_global_styles: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

All-in-One WP Migration: by ServMask – 6.77
Astra Pro: by Brainstorm Force – 3.6.0
Starter Templates: by Brainstorm Force – 3.1.8
Click to Chat: by HoliThemes – 3.9.1
Code Snippets: by Code Snippets Pro – 2.14.3
Download Plugins and Themes from Dashboard: by WPFactory – 1.8.1
Elementor Pro: by Elementor.com – 3.6.5
Elementor: by Elementor.com – 3.6.4
ElementsKit Lite: by Wpmet – 2.5.5
ElementsKit Pro: by Wpmet – 2.4.1
Essential Addons for Elementor - Pro: by WPDeveloper – 4.4.6
Essential Addons for Elementor: by WPDeveloper – 5.0.13
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.10

Hide Shipping Method For WooCommerce Pro: by theDotstore – 1.3.1
Menu Image: by Freshlight Lab – 3.0.8
Search Exclude: by Roman Pronskiy – 1.2.6
SEPA.net - WooCommerce Gateway: by Janis Kosarew
GRüN Software AG – 1.1

Side Cart WooCommerce: by XootiX – 2.1
Templately: by Templately – 1.3.3
TI WooCommerce Wishlist: by TemplateInvaders – 1.42.1
TranslatePress - Business: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu – 1.0.7

TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.1.5

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.0
WooCommerce Customizer: by SkyVerge – 2.7.6
Germanized for WooCommerce Pro: by vendidero – 3.3.5
Germanized for WooCommerce: by vendidero – 3.5.0
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.1
WooCommerce Product Add-ons: by WooCommerce – 4.1.0
WooCommerce: by Automattic – 6.4.1
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.2.5
Yoast SEO: by Team Yoast – 19.2
WP Mail SMTP: by WPForms – 3.4.0
WP Rocket: by WP Media – 3.8.8
YITH WooCommerce Ajax Search: by YITH – 1.18.0
YITH WooCommerce Compare: by YITH – 2.13.0
YITH WooCommerce Product Add-ons & Extra Options: by YITH – 2.8.0
YITH WooCommerce Quick View: by YITH – 1.14.0
YITH WooCommerce Product Gallery & Image Zoom: by YITH – 2.8.0

### Inactive Plugins (11) ###

Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.1.5
Akismet Anti-Spam: by Automattic – 4.2.2
All in One SEO: by All in One SEO Team – 4.1.10
IONOS Assistant: by IONOS – 7.4.0
IONOS Journey: by IONOS – 1.0.2
IONOS Performance: by IONOS – 1.0.1
JetSmartFilters: by Crocoblock – 2.3.11
WooCommerce Quick View Pro: by Barn2 Plugins – 1.6.8
YITH WooCommerce Ajax Product Filter: by YITH – 4.9.0
YITH WooCommerce Order & Shipment Tracking: by YITH – 2.1.0
YITH WooCommerce Wishlist: by YITH – 3.8.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

1&1 Product Subdomain: by 1&1 – 1.1.0
Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #18 - /shop/
Cart: #46 - /cart/
Checkout: #47 - /checkout/
My account: #48 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.7.9 (update to version 3.8.5 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: Yes
Blog ID: 205880037
Account ID: acct_1L8Lff2HuGbcJ1IK

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 113
Oldest: 2022-07-09 17:49:09 +0000
Newest: 2022-07-21 11:17:18 +0000

Failed: 2
Oldest: 2022-04-28 23:04:47 +0000
Newest: 2022-04-28 23:07:53 +0000

Pending: 3
Oldest: 2022-07-22 03:00:00 +0000
Newest: 2022-07-26 09:38:30 +0000

### Status report information ###

Generated at: 2022-07-21 11:28:50 +00:00

Hi @raniaatef ,

WC Version: 6.4.1
WC Database Version: 6.4.1

As per the status report, I am able to see that you have an outdated version of WooCommerce, as well as an outdated WooCommerce Database, which does not match the WooCommerce core version.

Please could you update these, in order to obtain optimal functionality, and see if this makes any difference?

Below is a guide on how to update WooCommerce:
https://woocommerce.com/document/how-to-update-woocommerce/

Additionally, please update your WooCommerce Database to match the core version. This can be done via WooCommerce → Status → Tools → Update database.

Below is more detailed documentation on this:
https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

Please ensure that you have a good backup of your full site and database in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

Hope this helps ??

@roxannestoltz i did all these steps but it didn’t work

Hello @raniaatef

I understand that updating WooCommerce and its database, you are still unable to install the WooCommerce Payments plugin, is that correct?

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.