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Resolved mdilatush86
(@mdilatush86)

4 years, 1 month ago

Hello,
I’m testing commissions for my new marketplace.

After purchasing a product I can see in my vendor user profile that it was bought and my Earning is Unpaid under Orders. I have “completed” the order but no info shows under the Payments tab. There is also no “Withdrawal” button as indicated in this support documentation.
https://docs.wclovers.com/withdrawal/

The section where the button should be is blank. I have setup my Withdrawal method as “By Order Status” > “Completed” and I have “Request auto-approve?” checked off so that the withdrawal doesn’t need approval.

Am I missing a setting somewhere to unlock the Withdrawal button on the Vendor Dashboard?

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author WC Lovers
(@wclovers)

4 years, 1 month ago

The section where the button should be is blank. I have setup my Withdrawal method as “By Order Status” > “Completed”

– That’s the reason “Withdrawal” button not visible as here withdrawal requests will be generated automatically depending upon order status.

Withdrawal button only visible if withdrawal mode set by “manual withdrawal” method. Hence vendors has to request for withdrawal manually.

Thread Starter mdilatush86
(@mdilatush86)

4 years, 1 month ago

Thank you for your reply.

I have switched it to “Manual Withdrawal”. The “Allowed Order Status for Withdrawal” is set to “Processing” and “Completed”.

The order is marked “Completed” so it should qualify for Withdrawal, but the Payments tab still shows no data and there’s no Withdrawal button.

Plugin Author WC Lovers
(@wclovers)

4 years, 1 month ago

Kindly show me your withdrawal setting screenshot.

Thread Starter mdilatush86
(@mdilatush86)

4 years, 1 month ago

https://customer.npiclick.com/wp-content/uploads/2020/10/Withdrawal-Settings.png

Plugin Author WC Lovers
(@wclovers)

4 years, 1 month ago

OK. that setting is fine.

Please check under WCFM Admin Setting – Modules – Be sure “Withdrawal” module is ON

Thread Starter mdilatush86
(@mdilatush86)

4 years, 1 month ago

The module is on.

Plugin Author WC Lovers
(@wclovers)

4 years, 1 month ago

Please check this capability option under vendor capability setting – https://ibb.co/fGH7Nf3

Thread Starter mdilatush86
(@mdilatush86)

4 years, 1 month ago

That was it! Thank you so much for all your help!

Plugin Author WC Lovers
(@wclovers)

4 years, 1 month ago

You are always welcome ??

virpaka
(@virpaka)

3 years, 12 months ago

I have similar problem. However, these options are not visible in capabilities, as were in here https://ibb.co/fGH7Nf3 – Withdrawal is totally missing. What can I do?

Viewing 10 replies - 1 through 10 (of 10 total)

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