Withdrawal balance error (EMERGENCY)

  • Resolved iranabst2

    (@iranabst2)


    3 years, 11 months ago

    Hi , I have problems with Withdrawal balance , its showing wrong amount and in some vendors always ZERO , Why ? How can I solve that?
    last version

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @iranabst2 ,

    Okay, there can be multiple reasons.

    First, make sure you have set up the withdrawal settings properly in wp-admin > Dokan > Settings > Withdraw. You need to select the order status and check if the Withdraw Threshold is correct.

    Also, if you are using Dokan Stripe Connect then vendors can get paid automatically then the withdrawal balance will not increase because it is already being paid.

    Thank you ??

    Thread Starter iranabst2

    (@iranabst2)

    Hi @rur165 Thank you
    I did it before and check it again , didn’t help and still 0
    vendors can’t req for their money

    Hello @iranabst2 ,

    I am sorry to hear that the problem is still there.

    Please contact our support with your site details and the vendor details. We will investigate further.

    Thank you ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Withdrawal balance error (EMERGENCY)’ is closed to new replies.