With Enfold it doesn’t work

Hi pumpun,
we don’t support any theme specifically because they are all different by versions and configuration (free and pro) so this makes impossible to do tests for all of them (also if they was best selling) and buy all of them.

Usually the problem is theme side as you can see in the various tickets of our plugin because they are not following wordpress standards or forcing specific css rules that overwrite the one of the plugin.

When it is possible we suggest to report to the authors of the theme or we share the CSS rules that will fix the problem on the specific installation.

Anyway without a real case where we can document the problem is difficult for us define and see if we can do a fix in the plugin or it is a theme issue.
Can you share a website page with that theme and the issue that you are reporting?

Hello,
Thank you very much for answering and for your work. The problem is that the tooltip (which for me is the best of the plugin), does not behave like an “absolute” object, it comes out “hidden”, both on the sides and at the top, in the first lines of a post.
? In these two images you can see very well:

https://pumpum.net/1.png
https://pumpum.net/2.png

Thanks

Seems a common problem with page builders that overwrite the CSS with overflows.
We have this doc page https://codeat.co/glossary/docs/support-for-visual-composer/ there are some CSS rules that should fix it.
If I can get the web page link I can investigate better the problem.

Good Morning,
Thank you very much for your attention. Obviously if this problem is resolved I will buy the plugin. Here you can see two examples:

https://code.pumpun.com/mover-los-planes-respecto-a-una-fecha/
https://code.pumpun.com/creacion-de-workplaces-y-zones/

Thanks again

It is an issue of your theme, https://code.pumpun.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/comments/comments.css this file at line 332 include a rule overflow that will cut everything outside the content area.

Adding this css will fix the issue:

.template-blog .post .entry-content-wrapper {
overflow: inherit !important;
}

Thanks for your attention.

I have purchased a plugin license. I still have a little problem (see all attached), as you can see the tooltip also hides under header:

https://pumpum.net/4.png

Thanks a million

As pro user you have access to https:///support.codeat.co for tickets.

Anyway this seems an issue with the header of the theme that is forcing some rules.
Looking at the code is not using good CSS standard or good solutions to create a grid. Basically is forcing the header to have more priority on the axys z, so our tooltips are showed under the header.

My suggestions is to see a more short text inside the tooltip or talk with the author of the theme to understand how fix it. I have some ideas on how to do it but I don’t know if can break the theme itself.

Thanks a lot