Will the plugin work on custom pages

For sure the plugin will work on custom pages.
I have a sinking impression (pardon the sailing pun… yuk, yuk) that you have copied and pasted the shortcode while in Visual mode. Try switching the editor to Text mode and make sure there is no extra HTML styling that got copied over.

You should not need the pro version for this, however, both the pro version and the collapse-commander addon come with a very high level of personal support. So if you want us to set up a working demo on your site and explain how everything works, then by all means!

Let us know if the Visual/Text mode tip sorted your issue out.

Hi

Thanks so much for getting back to me so quickly. Here is a link for what i am doing. I have VC as editor but have changed it to classic mode. I have enclosed a screenshot.

Thanks

Danny

https://www.dropbox.com/s/u9mig7b8qnedi2e/Screen%20Shot%202018-08-10%20at%209.26.40%20pm.png?dl=0

great!
on the right of the image, you see the tabs that show ‘Visual’ and ‘Text’
What does the content look like when you switch to the ‘Text’ view?

https://www.dropbox.com/s/3lsvwu4eeii65dr/Screen%20Shot%202018-08-10%20at%209.46.13%20pm.png?dl=0

ok, please remove the <p> and </p> tags around the [expand] and [/expand] shortcode.
if this does not work, please ping back.

So i presume you mean the <p> and </p> around the expand part when i remove them they automatically reappear.

Thanks

Danny

Hm… ok, if you like we can take a quick look.
shoot us a message at info [at] twinpictures [dot] de and include a link to this thread. We’ll get you ship-shape in short order.

Interesting! ok here is the deal.
The premium theme you are using is not supporting any shortcodes in the custom content areas. This is an issue you should open with the YachtCharter theme support. Simply ask how to activate the custom content sections of the ‘boats’ post type to process shortcodes (normally using the_content filter).

If you still have nojoy, let us know… but it’s an issue with the theme not currently supporting any shortcodes in these custom content sections.

Hope that helps point you in the right direction.

Hi

So an update it looks perfectly well on a post page its just the custom boat page that it does work on.

https://www.dropbox.com/s/ihl8xe48upefmr5/Screen%20Shot%202018-08-11%20at%208.01.30%20am.png?dl=0

Many thanks

Danny

it’s not the custom post type (boats) that is the problem… it’s a custom content section (price, etc) that is not being filtered through the the_content filter, as we mentioned above. Since you are using a premium theme, you need to reach out the the theme support and have them enable the_content filter for those custom content sections. We are just repeating our previous post, did you not read it?

Hi

This is the response i got from the theme creator.

Shortcodes are definitely working with the theme, you can confirm this by:

1.) In your WordPress dashboard go to “Pages” and click on any page to edit it (for example the “About Us” page)

2.) Switch the page builder to “Classic Mode” (big blue button at the top of the page)

3.) Then click on the “Text” view tab and you’ll see all the shortcodes which every page is built using

So the problem is that particular shortcode does not work, either because you’re using it incorrectly, or because of a bug with the plugin.

I’d recommend getting in touch with the plugin developer again and tell them that the shortcode doesn’t work with the default WordPress “TwentySeventeen” theme either (you can confirm this yourself by going to “Appearance > Themes” and switch to the default “TwentySeventeen” theme).

Thanks

Danny

Sorry, but you need to pay closer attention.

Of course shortcodes are working on pages… this already has been proven to work on standard posts and pages:

So an update it looks perfectly well on a post page

The issue is NOT with pages or posts, or custom posts types. it is with the custom content areas (metaboxes) added to the custom post type: boats.

Again: The issue is only with the custom content areas, such as the price section metabox that the preimum theme adds to the boats custom post type. These additional content areas are NOT processing shortcodes. Not just our shortcode… ANY shortcode.

Did you include a link to this thread when you reached out to the theme developers?

Here is our response item by item:

1.) In your WordPress dashboard go to “Pages” and click on any page to edit it (for example the “About Us” page)

The issue is not with pages, it’s with the custom content areas (meta-boxes) added to the cpt: boats

2.) Switch the page builder to “Classic Mode” (big blue button at the top of the page)

Again, not an issue with pages, issue with the custom metabox added to the cpt boats

3.) Then click on the “Text” view tab and you’ll see all the shortcodes which every page is built using

Already discussed at the very top of this thread. Not the issue.

So the problem is that particular shortcode does not work, either because you’re using it incorrectly, or because of a bug with the plugin.

Incorrect. Either the support was not provided the correct details of the issue, or is not taking the issue seriously.

I’d recommend getting in touch with the plugin developer again and tell them that the shortcode doesn’t work with the default WordPress “TwentySeventeen” theme

Incorrect. I’d recommend getting back in touch with your theme developer and sharing a link to this thread.

We look forward to the resolution of this issue.

• This reply was modified 6 years, 7 months ago by twinpictures.