Will Paypal Subscriptions Continue if deactivated?

  • Resolved iananderson

    (@iananderson)


    4 years, 11 months ago

    Hi,
    We have 120 active subscriptions using WC Subscriptions and Paypal as the gateway. These are monthly ‘donations’, and as such we are wanting to move away from WC, to a more dedicated donor management system.
    If we were to deactivate WC subscriptions, would the Paypal subscriptions continue until we are ready to move them all over to our new system? I realise any emails associated with WC subscriptions wouldn’t get sent any more, but would Paypal still process the payments each month?
    Thanks for your help.
    Ian

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Tseten a11n

    (@tibetanitech)

    Hi Ian,

    I understand you would like to deactivate WooCommerce Subscriptions and you have 120 active subscribers with PayPal as your payment gateway. You would like to confirm if PayPal subscriptions will continue even after deactivating WooCommerce Subscriptions.

    Unfortunately no. You will need to keep WooCommerce Subscriptions to be able to have your subscribers renew their subscriptions monthly.

    PayPal is a payment gateway, and WooCommerce Subscriptions performs a number of tasks as part of renewal, including generating an order to record payment, emailing both you and the customer via email of the renewal and sometimes, processing the payment.

    To understand the Subscriptions renewal process you can check this documentation here: https://docs.woocommerce.com/document/subscriptions/renewal-process/

    Plugin Support Tseten a11n

    (@tibetanitech)

    To follow up:

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

    Thread Starter iananderson

    (@iananderson)

    Hi
    Sorry for the delay.
    To follow up, if I was to transfer my site to a sub domain, would the subscriptions remain live and continue to process?
    Thanks
    Ian

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    If you transfer your WooCommerce site to another WooCommerce site, then your subscriptions would still fire off, yes.

    That would be the best way to make sure that all your subscriptions stay in place. You can then have the folks that are setup in WooCommerce start migrating over to your new system whenever you’d like to.

    Thread Starter iananderson

    (@iananderson)

    Thanks for your reply.
    I have copied the site over to a sub domain. Now I am getting this notification in the new sub domain site:
    “It looks like this site has moved or is a duplicate site. WooCommerce Subscriptions has disabled automatic payments and subscription related emails on this site to prevent duplicate payments from a staging or test environment.”
    Should I deactivate Subscriptions on the old site first, and then enable them on the new sub domain site?
    Is this the right process to ensure the subscriptions keep firing in the new site and not in the old site?
    I appreciate your help with this,
    Ian

Viewing 6 replies - 1 through 6 (of 6 total)
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