Will NOT Scan

  • Resolved cds71

    (@cds71)


    9 months ago

    I’ve tried all the suggestions I’ve found throughout the support forum, but nothing has worked. I’m running the Premium paid version of Wordfence, but whenever I attempt a scan, it fails. I get the following error:

    Scan Stage Failed
    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful.

    We’ve tried everything from this WF help page: https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues

    Beyond frustrating and my client is ready to fire me. I can’t blame him as I look like a fool. But I’ve gotten WF working on other sites, in fact it’s one of the plugins I use on EVERY site.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @cds71, Thank you for reaching out.

    If you’re a Premium Wordfence Customer, I recommend opening a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently.

    You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

    Thanks,

    Mark.

    Thread Starter cds71

    (@cds71)

    Thanks Mark, I’ll do that.

Viewing 2 replies - 1 through 2 (of 2 total)
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