Widgets disappeared

  • Resolved Nancy Seeger

    (@nseeger)


    6 years, 9 months ago

    I’ll have to restore to a backup but when I ran the Plugin Detective the widgets started disappearing. The entire front page are widgets and it only left alone two footer widgets.

    I only went through two screens on identifying because it was an internal page that is problematic but I clicked on the front page first. Not sure what happened, sorry I can’t leave it up but obviously stripping widgets of material is a problem.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Natalie MacLees

    (@nataliemac)

    Hello @nseeger,

    If you’re using plugins for those widgets, then the content there will disappear as those plugins are disabled to test for conflicts. The test is only temporary and the widgets will be restored after you’ve solved the case and found the problem plugin.

    Alternatively, you could mark those plugins that you’re using for homepage widgets as Key Witnesses and then the testing process won’t disable them.

    Please let us know if you have any other questions.

    –Natalie

    Thread Starter Nancy Seeger

    (@nseeger)

    I deactived the Plugin Detector so maybe it left a case open?

    Do I have to activate again the plugin so I can close the case so the info is restored? I don’t believe all of the widgets use plugins but it is a heavy widgeted front page and it did strip them unless a user account holder manually moved things. There were 3 people logged in so I don’t have a way of knowing if the Plugin Detector did this or someone was working on the widgets.

    Thread Starter Nancy Seeger

    (@nseeger)

    I tried reactivating the plugin and going through the process and it didn’t return the widget areas.

    It identified the Plugin Detector as the culprit. It was deactivated and then deleted. No joy on that. If the plugin stripped the widgets, it doesn’t appear to let go of the test so they will return.

    Plugin Author NSquared

    (@croixhaug)

    Hi @nseeger, Sorry you had so much trouble running the tests. The case automatically suspends (putting all plugins back how they were) when you click the “Back to WordPress” button in the upper-left. And Plugin Detective only manipulates the “active plugins”, it shouldn’t be modifying any widget areas or anything else permanently.

    My best guess is… if another editor was in there and modifying the sidebars at the same time that plugins were deactivated, they may have saved the sidebar when one of the widgets didn’t exist, which would permanently alter the widgets.

    Sorry I can’t be of more help here

    Best,
    Nathan

Viewing 4 replies - 1 through 4 (of 4 total)
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