Widget works on Desktop but not on Mobile

Hi @cristianimc,

The Chat plugin on your website isn’t showing up (on any platform actually), because the FB Page it’s connected to is restricted (probably geo-gated to a particular region).

This means that only users who are logged into Facebook, and who are situated in the allowed region(s) will be able to load it.

If you hold an admin role on that FB Page, you can edit the Page’s restrictions in the Page’s general settings (“Country restrictions”).

I’ll mark this as resolved for now, but let us know if you still encounter any difficulties!

Facebook Team

Hello,

I will check about the page, but even if the page is restricted it should be restricted to my country and I shouldn’t have problems accessing it.

What’s interesting though, is that if I’m accessing the site while logged into the admin, the chat does show up. Different browser or incognito window, the widget it is not showing up at all.

Thanks,
Cristian

Hello,

Here’s a screenshot of the restrictions page.
https://easyupload.io/vuwaq9

There’s nothing in there to make me think it has something to do with that. Do you?

Thanks,
Cristian

Hi @cristianimc,

Well, as it shows in the screenshot, the Page is only visible to people in Romania, so that’s the geo-gating we’re coming up against. Even if you’re present in that country, it would still require you to be logged into Facebook in the browser to pass the check (which explains why you might see it load fine in some browsers, eg. desktop, and not in others, eg. mobile).

Generally speaking, the Chat plugin doesn’t play well with Pages with restrictions, and features like Guest mode won’t function correctly at all. Your best move here to restore the plugin to full functionality would be to remove the Page’s geo-gating restriction.

All the best,

Facebook Team