Widget Visibility issue

  • Resolved fadi

    (@fadi232)


    3 years, 3 months ago

    Hi,

    Lately, after the widget area got updated, the “Widget Visibility” feature isn’t working properly.
    Although you can still choose which pages the widget should show / not show, it doesn’t affect the widget, and the widget simply shows on all pages

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  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    We got a similar issue from another user a few days ago and we found the reason was theme conflict. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict. I know it’s less than ideal, but could you please try the following:

    Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache. Then check visibility settings again. If it’s working, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, trying visibility settings in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

    If disabling plugins doesn’t help, it may be the theme. Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try visibility settings again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

    Widget visibility button isn’t showing at all for me. It showed with Jetpack 8.1, but hasn’t on any version since, when using exactly the same theme.

    This applies to all my 70+ websites.

    Thread Starter fadi

    (@fadi232)

    Tried disabling all plugins + using default theme, didn’t help, same issue!

    Hello there,

    Glad to help!

    Since your case requires more security access, could you contact us via this contact form, please?

    Please include a link to this thread in your message.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

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