I tried it on two separate sites (both running the same version of WP) and looked into both the CSS and PHP to see if something had gone wrong during the install. It was broken “straight out of the box” from the download, simple as that.
You know, not always is the user at fault, either. To be quite honest, I get just a wee ticked off when developers use this as an excuse to save face and bump up their rating. Sure, I understand that if I posted a tech thread, it’s possible that the issue could have been resolved. Technically speaking, every possible code “problem” could conceivably be solved with enough dev’s chipping back-and-forth at it, and that’s more or less what GitHub is for.
Yes, I understand the plugin is free (at least, the free version) and that it’s all about community. But if I started tech threads on every single plugin that didn’t work for me or disappointed me in the hopes a developer would fix and change the whole thing to my wishes, I’d have no time for building websites and – most importantly, moving on. (Case in point, I’m still waiting on a different developer to fix a notable bug in their plugin after 4 months, even though I’ve gone back-and-forth with them on GitHub to help them to fix it. Hell with that, I’m moving on).
Regardless, the reason for my rating and review is because your plugin didn’t impress me before the bundled widget completely let me down. This is my review based around that experience, and that’s that. I don’t expect you to change the entire GUI just because I don’t like it, and yes, I understand you can’t please everyone.
I’m sorry if it offends your ego. Fact is, I didn’t really care for the plugin and said so.
If you don’t like what the 2-star review has done for your overall ratings, consider improving the plugin and marketing it to more people who’ll use it and find it just to their needs. That’ll be the most effective way to drown out my one complaint, and I might just come back if the plugin gets better.