Widget not working

Hi @alicejdt ,

Could you please provide more information about the widget that you’re referring to here? I ask, as some widgets and the ability to use shortcodes is a feature that ships with the Events Calendar Pro premium add-on plugin.

Hello it is the widget which displays next events, I contacted by mistake the premium support. They sent me here, they said: “Events List widget is included in our free plugin as well.”

• This reply was modified 1 month, 3 weeks ago by alice.

Hi @alicejdt

Could you provide a screenshot of how you add the widget from your wp-admin dashboard please? I want to check it further on my end.

Also, if you haven’t tried it yet, please check for possible plugin/theme conflict on your side.

Looking forward to your reply.

Hi Darian, check for conflict was done, nothing found.

here the link to screenshot

Hi @alicejdt ,

Thank you for your message.

Have you tried enabling WordPress debugging (see How to Enable Debugging in WordPress) to see if anything is thrown out to the debug log that would help provide context into the situation?

Hi @tristan083

in the error log there are no errors about the plugin. There are some about the template and another plugin but we can’t update them for now, and since I’ve made a conflict test by disabling everything and the widget doesn’t show anyway I don’t think the problem is there.

Hi @alicejdt ,

Thank you for your message and the information.

For me to understand and learn more about your setup, could you provide the version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Theme and Version
5. Classic Widgets plugin (if using)

Hi @tristan083

here the info:

1. PHP 7.4
2. WordPress 6.6.2
3. The Events Calendar 6.7.0
4. Theme and Version Master 1.0.0 (Yootheme Warp7)
5. Classic Widgets plugin: yes

Hi @tristan083 I need an update to go on with the work. May you help me?

Hi @alicejdt

I attempted to replicate the issue you’re experiencing on my test site by activating The Events Calendar plugin alongside WordPress’s 2021 theme. Everything appears to be functioning properly in that environment. This leads me to believe that the problem may be linked to the theme you’re currently using.

Could you please confirm whether your theme is a premium one? If it isn’t, I would appreciate it if you could share the URL where I can download it. This will allow me to investigate the matter further and identify the cause of the issue.

Looking forward to your reply.

Hi @tristan083

I’m sorry I’ve searched for it and it is paid download, I think it was free when we installed it. But I disabled it and activated a wordpress one making conflict test and nothing showed. It would not be possible to give you access to staging site to take a look? Wouldn’t it be easier? But I can’t post data access public here ??

• This reply was modified 1 month ago by alice.
• This reply was modified 1 month ago by alice.
• This reply was modified 1 month ago by alice.

Hi @alicejdt

I understand. However, I’m afraid that sharing login information in this thread is against the WP guidelines.

Is it possible if you could create a screen recording that demonstrates the steps to replicate the issue you’re experiencing? This will help me investigate the matter more thoroughly. Thank you!

Hi @alicejdt

I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review my previous response as it has been some time since we last heard from you.

Hi there,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.