• Resolved karolinatwork

    (@karolinatwork)


    As it says on the tin, only the logo is visible and the stars are not. I have the widget in the menu and footer both, and have reinstalled the plugin with no changes to the issue. Below is the code form troubleshooting:

    URL: https://marytaylorandassociates.com
    MySQL Version: 10.11.9
    WP Table Prefix: wp_
    WP Version: 6.6.2
    Server Name: marytaylorandassociates.com
    Cookie Domain: marytaylorandassociates.com
    CURL Library Present: Yes
    CSS path: /home/u820480452/domains/marytaylorandassociates.com/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.1.28
    Memory Usage: 17.03MB
    Memory Limit: 3072M
    Max Upload Size: 3072M
    Max Post Size: 3072M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 480 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 12.4.3
    Options:
    active: 1
    page-details: {
    "id": "ChIJz6LqVvBCWSQR87j8dnAz11A",
    "name": "\"Mary Taylor & Associates\"",
    "avatar_url": "https:\/\/lh5.googleusercontent.com\/p\/AF1QipM53aD-WBO_q-rpt2f1EaLs1tII8aPK1GP3vWoO=w900-h900-k-no-p",
    "write_review_url": "https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x245942f056eaa2cf:0x50d7337076fcb8f3!12e1",
    "address": "https:\/\/www.marytaylorconsultancy.com\/",
    "rating_number": "10",
    "rating_score": "5"
    }
    subscription-id:
    proxy-check:
    style-id: 11
    review-content:



    PLATFORM_NAME rating

    RATING_SCORE
    filter:
    scss-set: light-minimal
    lang: en
    no-rating-text: 0
    dateformat:
    rate-us-feedback:
    verified-icon: 0
    enable-animation: 1
    show-arrows: 1
    show-reviewers-photo: 1
    download-timestamp: 1711648090
    widget-setted-up: 1
    disable-font: 1
    show-logos: 1
    show-stars: 1
    load-css-inline:
    align:
    review-text-mode:
    floating-desktop-open:
    floating-mobile-open:
    amp-hidden-notification:
    review-download-token: f0e5c1ef8e
    review-download-inprogress:
    review-download-request-id: ca9d06451881g554
    review-download-modal: 0
    review-download-is-connecting:
    review-download-is-failed:
    review-manual-download:
    reply-generated:
    instagram-promo-opened:
    footer-filter-text: 0
    show-header-button: 1
    reviews-load-more: 1
    activation-redirect:
    notifications: {
    "not-using-no-connection": {
    "timestamp": 1731590540,
    "active": false,
    "do-check": false
    },
    "rate-us": {
    "active": true,
    "timestamp": 1722956491,
    "hidden": true
    },
    "not-using-no-widget": {
    "active": false,
    "timestamp": 1710791290
    },
    "review-download-available": {
    "active": false,
    "do-check": false
    }
    }
    top-rated-type:
    top-rated-date:
    show-review-replies:
    verified-by-trustindex:
    cdn-version-control: {
    "feed-css": "1.0",
    "widget-css": "3.2",
    "widget-html": "2.2",
    "last-saved-at": 1731495000
    }
    version-control: {
    "widget-css": "3.2",
    "update-version-check": "12.4.3",
    "widget-html": "2.2"
    }
    preview:

    Reviews: [
    {
    "id": "1",
    "hidden": "0",
    "user": "cristiano riccio",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWZA1OhJI8wRWRE854nJVrenLqmq1hiESq_f-MvQrrT0Q=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2024-03-16",
    "reviewId": "ChdDSUhNMG9nS0VJQ0FnSUQ5OXJ2QXpnRRAB",
    "reply": ""
    },
    {
    "id": "2",
    "hidden": "0",
    "user": "david de bellis",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIYxVY-nI4_jgjKkF6sRJekPbn9HJ-cVxJhaV4DpFfc=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2024-03-16",
    "reviewId": "ChZDSUhNMG9nS0VJQ0FnSUQ5OXNXM09REAE",
    "reply": ""
    },
    {
    "id": "3",
    "hidden": "0",
    "user": "daniele galati",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJ7F5d03zRVrWQKOTWsakpzyyw4blNd3FcZotkRJv6g=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2024-03-16",
    "reviewId": "ChdDSUhNMG9nS0VJQ0FnSUQ5OXI3dHdnRRAB",
    "reply": ""
    },
    {
    "id": "4",
    "hidden": "0",
    "user": "Sebastiano Scalora",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLckB-4-jvPRmuo3WcCoGr1WvCYszOWp3M4IxIu8KlC=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2024-03-16",
    "reviewId": "ChdDSUhNMG9nS0VJQ0FnSUQ5dHAtM25RRRAB",
    "reply": ""
    },
    {
    "id": "5",
    "hidden": "0",
    "user": "Consiglia Monaldo",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLjFCWdKU73t8eKbZghweM5xuxaKOXSTsYcT4FBF2kr=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2024-03-16",
    "reviewId": "ChZDSUhNMG9nS0VJQ0FnSUQ5dHM3V1BREAE",
    "reply": ""
    },
    {
    "id": "6",
    "hidden": "0",
    "user": "Ayman S. Ahmed",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXjE4Oj-jaW1d8zfJ7vS-G7kQAzPd5OMmHICAo9k2OHEQ=s120-c-rp-mo-br100",
    "text": "Just had a great consultation with Mary, I must say that she provided me with a useful insight into the world of business, whether that be communicating with suppliers or constructing a USP idea to pave the way for business growth. Wishing you all the best!",
    "rating": "5.0",
    "highlight": null,
    "date": "2023-11-16",
    "reviewId": "ChdDSUhNMG9nS0VJQ0FnSUNsdXM3Yml3RRAB",
    "reply": ""
    },
    {
    "id": "7",
    "hidden": "0",
    "user": "Michal Giel",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIwO05nGE7x6lQROtRZL2-aW-SQSqTgvEc3R81AL0zB=s120-c-rp-mo-br100",
    "text": "I came to Mary because I wanted to get ahead at work. She had great advice and helped me tremendously. If you have ambitions, she'll help you fulfill them.",
    "rating": "5.0",
    "highlight": null,
    "date": "2023-11-10",
    "reviewId": "ChdDSUhNMG9nS0VJQ0FnSURGMC16NHJnRRAB",
    "reply": ""
    },
    {
    "id": "8",
    "hidden": "0",
    "user": "Liliana Solonari",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIOg9nVqM1FOz0tFig1mPuhPKezmGdV5viWTgzm2omd=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2023-11-08",
    "reviewId": "ChdDSUhNMG9nS0VJQ0FnSURGNmNuWXJnRRAB",
    "reply": ""
    },
    {
    "id": "9",
    "hidden": "0",
    "user": "Luciana Miari",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXYO6GhQMiYqGWX3_Or5dEfaeWyLwML6KAuGGKbTuzAGUg=s120-c-rp-mo-br100",
    "text": "",
    "rating": "5.0",
    "highlight": null,
    "date": "2023-11-08",
    "reviewId": "ChZDSUhNMG9nS0VJQ0FnSURGcVlUVFF3EAE",
    "reply": ""
    },
    {
    "id": "10",
    "hidden": "0",
    "user": "Karolina Karczmarek-Giel",
    "user_photo": "https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVdKTi39VvVEK0bSegHpgStW3SUYAoYPUwV4x_AUIXAzxI=s120-c-rp-mo-br100",
    "text": "I loved Mary\u2019s no-nonsense approach, she will not hesitate to tell you the truth. Her advice was very useful for my business and I couldn\u2019t recommend her enough!",
    "rating": "5.0",
    "highlight": null,
    "date": "2023-11-06",
    "reviewId": "ChZDSUhNMG9nS0VJQ0FnSURGeHBYOVVREAE",
    "reply": ""
    }
    ]

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    Active Theme: Wireframe Kit Super Theme 1.1.2
    Plugins:
    Akismet Anti-spam: Spam Protection (5.3.3)
    Big File Uploads (2.1.3 - active)
    Cookie Notice & Compliance for GDPR / CCPA (2.4.18 - active)
    Divi Layouts Extended (2.11.0 - active)
    Divi Social Sharing Buttons Maker (2.3.2 - active)
    Imagify (2.2.3 - active)
    Lazy Load for Videos (2.18.3)
    Perfmatters (2.3.4 - active)
    Popups for Divi (3.0.6 - active)
    Rank Math SEO (1.0.231 - active)
    Simple Divi Shortcode (1.2 - active)
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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Laca

    (@lacadev)

    Hi?@karolinatwork,

    We’re happy to let you know that we’ve identified and resolved the issue, which was caused by the lazy load plugin. We’ve taken care of it, so could you please check on your end to see if everything is now working as expected?

    Thank you for your patience, and feel free to reach out if there’s anything more we can assist you with. We’re here to help!

    Best regards,
    Laca from Trustindex

    Thread Starter karolinatwork

    (@karolinatwork)

    This helped, thank you ever so, Laca!

    Plugin Support Laca

    (@lacadev)

    We’re glad to hear the issue has been resolved. Thank you for your feedback! ??

    Best regards,
    Laca from Trustindex

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