Widget not showing on front end after disabling and enabling

  • Resolved brendonkhong

    (@brendonkhong)


    1 year, 4 months ago

    Hi, the chatbot widget on my website was working fine until I tried to edit my website. I temporarily disabled the widget while editing and renabled the widget again once I was done.

    However, after I renabled it, the widget stopped showing up on my website front-end. However, when I go to the edit page (Divi Builder), it is on the bottom right on my screen. I have tried reinstalling the Tidio plugin but it does not fix the issue.

    Any assistance will be appreciated.

    • This topic was modified 1 year, 4 months ago by brendonkhong.

    The page I need help with: [log in to see the link]

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  • Plugin Support kamiltidio

    (@kamiltidio)


    I’m Kamil, a member of the Tidio technical support team, and I’m here to help you with your inquiry :).

    I’ve checked, and it appears that the widget is functioning correctly on the page you specified – https://bethesdamedical.com.sg/

    If you’ll have any further questions – please feel free to reach out to us at [email protected]

Viewing 1 replies (of 1 total)
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