Widget not functioning properly

  • Resolved cservonnat

    (@cservonnat)


    1 year, 11 months ago

    White initially loading correctly, the review widget then seems to “break” and only loads 3 reviews, slides off to the left, and the arrows disappear.

    Here’s my info:

    URL: https://www.harpcanhelpyou.com
MySQL Version: 5.7.40
WP Table Prefix: harp_
WP Version: 6.1.1
Server Name: www.harpcanhelpyou.com
Cookie Domain: www.harpcanhelpyou.com
CURL Library Present: Yes
CSS path: /nas/content/live/harpprod/wp-content/uploads/trustindex-google-widget.css

PHP Info: 
	Version: 7.4.33.2
	Memory Usage: 92.9MB
	Memory Limit: 512M
	Max Upload Size: 200M
	Max Post Size: 200M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 3600 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Google Reviews
Plugin Version: 9.8.5.1
Options: 
	active: 1
	version: 9.8.5.1
	page-details: Array
		(
		    [id] => ChIJAQAAAECu54kRH5kYtocuntc
		    [name] => HARP Home Services - Air Conditioning, Plumbing & Heating
		    [address] => 863 Marshall Phelps Rd, Windsor, CT 06095
		    [avatar_url] => https://lh4.googleusercontent.com/-TcGU1oNefNI/AAAAAAAAAAI/AAAAAAAAAAA/IrtCKe6CHH8/s160-c-k-mo/photo.jpg
		    [rating_number] => 1393
		    [rating_score] => 4.5
		)
		
	subscription-id: 
	proxy-check: 
	style-id: 5
	review-content: <div class="ti-widget" data-layout-id="5" data-set-id="" data-pid="b5167179c03e50ec942cb" data-pager-autoplay-timeout="6" > <div class="ti-widget-container ti-col-4"> <div class="ti-footer source-%platform%"> <div class="ti-large-logo"> <div class="ti-v-center"> <img class="ti-logo-fb" src="https://cdn.trustindex.io/assets/platform/%platform%/logo.svg" alt="%platform%" width="150" height="25" /> </div> </div> <span class="ti-stars star-lg"> <span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span> </span> <div class="ti-rating-text"> <strong class="ti-rating"> RATING_TEXT </strong> <span class="nowrap">Based on <strong>RATING_NUMBER reviews</strong></span> </div> </div> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Hide" data-open-text="Read more"></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-dots"> <div class="dot active"></div> </div> </div> </div> </div>
	filter: Array
		(
		    [stars] => Array
		        (
		            [0] => 5
		        )
		
		    [only-ratings] => 1
		)
		
	scss-set: light-background
	lang: en
	no-rating-text: 
	dateformat: j F Y
	rate-us: hide
	rate-us-feedback: 
	verified-icon: 
	enable-animation: 
	show-arrows: 1
	content-saved-to: 9.8.5.1
	show-reviewers-photo: 
	download-timestamp: 2023-04-17 17:38:06
	widget-setted-up: 1
	disable-font: 
	show-logos: 
	show-stars: 
	load-css-inline: 0
	align: 
	review-text-mode: 
	amp-hidden-notification: 
	review-download-token: 
	review-download-inprogress: 
	review-download-request-id: c9dfe0174593g3e7
	review-manual-download: 
	review-download-notification: 1

Reviews: Array
	(
	    [0] => stdClass Object
	        (
	            [id] => 1
	            [user] => Joseph Harb
	            [user_photo] => https://lh3.googleusercontent.com/a-/ACB-R5TZcS3fxrACX6vJufNyuAhugIxZVNnVNFjI1GgqOQ=s120-c-c-rp-w64-h64-mo-br100
	            [text] => 
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-07
	        )
	
	    [1] => stdClass Object
	        (
	            [id] => 2
	            [user] => Lois Hines
	            [user_photo] => https://lh3.googleusercontent.com/a/AGNmyxbWy4Fuqtvwa9aLZIg3sgFk5jl15zBPzxjmsDwu=s120-c-c-rp-w64-h64-mo-br100
	            [text] => 
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-06
	        )
	
	    [2] => stdClass Object
	        (
	            [id] => 3
	            [user] => Kevin Obrien
	            [user_photo] => https://lh3.googleusercontent.com/a/AGNmyxZ0XU9rJPf2H6jyCNIAspqArh0LGmjaxtq13yty=s120-c-c-rp-w64-h64-mo-br100
	            [text] => Paided our plumbing bill with credit card didn't owe any more money they were harassing me for a bill that was already paided
	            [rating] => 1.0
	            [highlight] => 
	            [date] => 2023-04-06
	        )
	
	    [3] => stdClass Object
	        (
	            [id] => 4
	            [user] => Angela Frame
	            [user_photo] => https://lh3.googleusercontent.com/a-/ACB-R5TlfIYGd3YhIPc1f-AHd9q7xMqICNiwYCUSI8_F=s120-c-c-rp-w64-h64-mo-br100
	            [text] => The men that cane to do our HVAC were great!!! Informative! Gave great pointers to take care of our system!! I would highly recommend HArP!! I immediately noticed how better our system worked!
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-05
	        )
	
	    [4] => stdClass Object
	        (
	            [id] => 5
	            [user] => Shay C
	            [user_photo] => https://lh3.googleusercontent.com/a-/ACB-R5SHo0yIzV4urjFd7qxm1vtNLqx_hcqxZMU2Clh-610=s120-c-c-rp-w64-h64-mo-br100
	            [text] => Didn't come to the first appointment had to make another one and was late to the second appointment not friendly no communication with customers when coming over and tried to get more money from us just like a scammer saying we didn't pay all of the bill when we know we paid the whole thing a few months prior anyone who sees this please report to BBB thanks  <3
	            [rating] => 1.0
	            [highlight] => 
	            [date] => 2023-04-05
	        )
	
	    [5] => stdClass Object
	        (
	            [id] => 6
	            [user] => David Shugdinis
	            [user_photo] => https://lh3.googleusercontent.com/a/AGNmyxYRes8Kc0fXV33TQWQmbNPwlE_nAfP6KhsRuvFL=s120-c-c-rp-w64-h64-mo-br100
	            [text] => Excellent service. Also purchased air conditioning
	replacement.Looking forward to security of the
	availability of so many home services.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-05
	        )
	
	    [6] => stdClass Object
	        (
	            [id] => 7
	            [user] => Ted Cote
	            [user_photo] => https://lh3.googleusercontent.com/a/AGNmyxYTkC1Fm4Tdtn65LyUF90L6ZPfa97VgZNVcdIWr=s120-c-c-rp-w64-h64-mo-br100
	            [text] => 
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-03
	        )
	
	    [7] => stdClass Object
	        (
	            [id] => 8
	            [user] => Lee Schermerhorn
	            [user_photo] => https://lh3.googleusercontent.com/a/AGNmyxZ62PtvIlcZsC9bERCf_E8vcEFQFxqCpYGTGnw0=s120-c-c-rp-w64-h64-mo-br100
	            [text] => We hired Harp for putting installation  in a new heating system and A/C unit in May of 2021. We have had number if issues during these past 2years... Custom service can't keep up with the demand for service . I have been canceled now twice....  First time there scheduled me 4 months later...We have had no problem with the technicians "When" they show up. Very dissatisfied.... I'm having second thoughts of using HARP in the first place.
	            [rating] => 2.0
	            [highlight] => 
	            [date] => 2023-04-03
	        )
	
	    [8] => stdClass Object
	        (
	            [id] => 9
	            [user] => Peter Piper
	            [user_photo] => https://lh3.googleusercontent.com/a/AGNmyxbxcoL0V71Mjk7YnQivqPAjQswuv3qqf7qmxyZ2=s120-c-c-rp-w64-h64-mo-br100
	            [text] => on time. quick repair. estimate on part and also helped with coupon discount.
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2023-04-03
	        )
	
	    [9] => stdClass Object
	        (
	            [id] => 10
	            [user] => Gary Dahms
	            [user_photo] => https://lh3.googleusercontent.com/a-/ACB-R5QTZN0GsN_Q2WdCVooCPXBM1gzpcGOJ9_h5smQX=s120-c-c-rp-w64-h64-mo-br100
	            [text] => Chris efficiently fixed our furnace humidifier. He also took the time to explain how the entire system operates. Great job!
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-04-02
	        )
	
	)
	

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Active Theme: Harp Can Help You 1.1.1
Plugins: 
	Advanced Custom Fields: Nav Menu Field (2.0.0 - active)
	Advanced Custom Fields PRO (6.0.7 - active)
	Better Search Replace (1.4.2 - active)
	Bulk Actions Pro for Gravity Forms (1.2.27)
	Classic Editor (1.6.2 - active)
	Defender Pro (3.9.1 - active)
	Disable Comments (2.4.3 - active)
	Duplicate Page (4.5.1 - active)
	Expanding Archives (2.0.2 - active)
	gAppointments (1.9.2)
	Gravity Forms (2.7.3 - active)
	Gravity Forms Address Autocomplete (1.7 - active)
	Gravity Forms Bulk Add Fields (1.1.0)
	Gravity Forms Collapsible Sections (1.1.3)
	Gravity Forms Color Picker (1.1.3)
	Gravity Forms Image Choices (1.3.61 - active)
	Gravity Forms Partial Entries Add-On (1.7 - active)
	Gravity Forms Survey Add-On (3.8 - active)
	Gravity Forms Tooltips (1.1.29 - active)
	Gravity Forms Zapier Add-On (4.2 - active)
	Hotjar (1.0.14 - active)
	MapSVG (6.2.25 - active)
	Max Mega Menu (3.1.1 - active)
	Max Mega Menu - Pro Addon (2.2.7 - active)
	Post Types Order (2.0 - active)
	Redirection (5.3.9 - active)
	Simple History (3.4.0 - active)
	Simple Sitemap (3.5.9 - active)
	Smush Pro (3.12.6 - active)
	Snapshot Pro (3.3.2 - active)
	Wicked Folders (2.18.17 - active)
	Widgets for Google Reviews (9.8.5.1 - active)
	WPB Accordion Menu or Category (1.4.4 - active)
	WPCode Lite (2.0.8.1 - active)
	WP Force Lowercase URLs (2.0.1 - active)
	WP Mail SMTP Pro (3.7.0 - active)
	WPMU DEV Dashboard (4.11.18 - active)
	WP SEO Structured Data Schema (2.7.6)
	WP SEO Structured Data Schema Pro (1.3.13 - active)
	Yoast SEO (20.3 - active)
	Yoast SEO Premium (20.3 - active)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam from Trustindex

    (@adam140299)

    Hello!

    I have checked your settings and it is not blocked, you just set filters for the widget. Please check your star rating filter (it is set to 5 star only) and there is another one, only stars, which means, you have set it to show reviews without text. With these conditions, you have only 3 reviews, therefore you see only 3 reviews.

    Please write us, if you need more assistance,
    Adam

    My Widgets for Google Reviews aren’t functioning correctly. When I load my page the first time, it displays appropriately, but after clearing the cache, it breaks. I tried all browsers but the same problem.

    • This reply was modified 1 year, 11 months ago by kashifbscs.
    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @kashifbscs

    Please send us the website URL, so we can check the issue!

    Also please include the whole troubleshooting text!

    https://snipboard.io/i7nkuN.jpg

    Feel free to write us, if you need further assistance,

    Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Widget not functioning properly’ is closed to new replies.