Widget not found! Probably it is already deleted or there is typo in its ID.

  • Resolved nilros

    (@nilros)


    2 weeks, 1 day ago

    Hello,

    I am experiencing an issue with the TrustIndex.IO module on my WordPress site. The following error message is displayed on certain pages (visible only in private browsing mode):

    “Widget not found! Probably it is already deleted or there is typo in its ID. We suggest that you log in to the Trustindex system and follow the widget configuration instructions. Or, if you don’t have an account, create one for free at https://www.trustindex.io“

    snipboard.io/NiXs62.jpg

    It seems to be an issue with a missing widget or an incorrect ID. I have double-checked the widget’s configuration and couldn’t find any obvious errors on my end.

    I would appreciate your assistance in resolving this issue. Could this be related to a misconfiguration or a bug in the module?

    Thank you in advance for your help.

    [ Signature deleted ]

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Laca

    (@lacadev)

    Hi Antoine,

    Thank you for reaching out to us, and for sharing the details of the issue you’re experiencing. We appreciate your patience as we investigate this matter further.

    Our team is currently looking into the potential cause of the widget error and will follow up with you shortly to provide an update. Please rest assured that we’re committed to resolving this as quickly as possible.

    Thank you once again for your understanding and cooperation.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi Antoine,

    Thank you for reporting this issue.

    We’ve just released an update, and the latest version v12.4.2 should fix the problem.
    Please update the plugin to this version and let us know if everything works correctly on your end.

    If you have any questions, we’re here to help.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi,

    Please update to the latest version of the plugin, 12.4.3, and let us know if this resolves the issue you’re experiencing.

    We appreciate your patience and are here to assist further if needed.

    Best regards,
    Laca from Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)
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