Hi Andres,
Thank you for choosing tawk.to and for sharing your challenge here.
If the chat widget is offline, check the property is enabled. You can also check Scheduler, our Scheduler feature has only a function to manage the operating days and times of your chat widget.
Let’s say you’ve scheduled your widget to appear online from 9 AM – 5 PM, if you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is forced to go offline.
Lastly, make sure tawk.to code is available.
1. Log in to the Dashboard at https://dashboard.tawk.to
2. Click the Admin gear icon at the bottom of the left sidebar
3. Select Chat Widget>Copy the Widget code
4. Add the code to your site HTML (before the tag)
https://help.tawk.to/article/adding-a-widget-to-your-website
If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at [email protected]
