Hello @johnramos
Hope you’re doing well!
Please let us know more information about this issue. Visit the Widget page via direct URL link, replace the yoursite.com
with your domain name
yoursite.com/wp-admin/widgets.php
Let us know if this will work.
Was the Widget menu showing up before the plugin installation? Would you please run a quick test for a conflict with another plugin or a theme?
– Deactivate all plugins, besides the Custom Sidebars and see if the menu appeared
– Switch to another theme, to see if the issue coming from there
– If it is showing up, start activating one plugin at a time, till the menu will be hidden again, to fund out which plugin is causing it.
Follow the steps from the flowchart:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Let us know how it went.
Kind regards,
Nastia