Wicked Folders not loading on the Pages section

  • Resolved snowliondev

    (@snowliondev)


    1 year ago

    I enabled Wicked Folders when my pages per page was set to 100. I think this tripped the plugin up and a memory error or something caused the plugin not to load. I deactivated, uninstalled, set my posts per page back to 20 and reinstalled it. Still the side panel is blank. If i enabled it for sections other than pages it works fine.

    How can I get it to load again on the pages section?
    I tried on a recent clone of my site in staging and it works just fine. Somehow it is holding on to it’s broken state in the pages section from when I loaded it the first time. I’ve tried different user accounts and clearing the OPcache.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author wickedplugins

    (@wickedplugins)

    Hi @snowliondev,

    Can you please try opening the browser’s developer tools (normally F12), clicking on the Console tab, reloading the page, and taking a screenshot of any errors that appear? If there are any errors, can you also click on the line with the error, then click on the Response tab, and take a screenshot of that as well?

    You can either post links to the screenshots here or submit them via our contact form.

    Thread Starter snowliondev

    (@snowliondev)

    View post on imgur.com
    Here you go. That is the only error i see in the console after uploading.
    Plugin Author wickedplugins

    (@wickedplugins)

    Thank you. Based on the screenshot, it doesn’t appear to be a JavaScript issue in this case.

    Would it be possible for you to temporarily deactivate all other plugins to see if the issue goes away and rule out a plugin conflict?

    Thread Starter snowliondev

    (@snowliondev)

    I tried deactivating everything and reactivating. It didn’t load when everything was off or back on.

    At some point the whole site was crashing and I got this error message when enabling debugging.

    Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 4096 bytes) in /home/mysite/public_html/wp-content/plugins/wicked-folders-pro/plugins/wicked-folders/lib/class-wicked-folders.php on line 750

    Thread Starter snowliondev

    (@snowliondev)

    Interestingly the “collapse menu”, “screen options” and “help” buttton do nothing just on that pages section. So I think it it a problem with the code in that area of the DOM.

    • This reply was modified 11 months, 3 weeks ago by snowliondev.
    Plugin Author wickedplugins

    (@wickedplugins)

    Hi @snowliondev,

    Thanks for the additional info. Can you try going to Settings > Wicked Folders and disabling dynamic folders for all post types to see if that makes a difference?

    Thread Starter snowliondev

    (@snowliondev)

    It doesn’t help ??

    I’ve also tried unticking everything in the wicked folder settings and still the “collapse menu”, “screen options” and “help” buttons do nothing just on the pages section. There must be some bit of code stuck in a transient setting that still functions even when the plugin and all others are disabled.

    Plugin Author wickedplugins

    (@wickedplugins)

    Thanks for checking. Here are a few other things to try:

    1. Install this plugin, delete all transients, and see if that changes anything
    2. If it doesn’t, go to the Pages screen, right click, choose View Page Source, scroll to the very bottom, and take a screenshot of as much of the code as possible (I’m curious to see if the output is getting interrupted before the closing body tag)
    3. It might also be worth it to install the Query Monitor plugin and see if it detects any errors on that screen. If so, can you send them to me?

    Let me know what you find out.

    Thread Starter snowliondev

    (@snowliondev)

    Actually I’ve identified it actually is a plugin “Toolset Types” causing the issue it seems. I had to deactivate it and mess with the screen options dropdown. I changed it to 20 posts per page and turn off some columns. Reactivated the plugin and now wicked folders also works.

    Plugin Author wickedplugins

    (@wickedplugins)

    Thanks for letting me know. Glad you were able to get it fixed!

Viewing 10 replies - 1 through 10 (of 10 total)
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