Why won’t you reply to paid customer support?

  • Resolved floridabm

    (@floridabm)


    1 year, 5 months ago

    Please answer your paid support request from inside the plugin. I have sent two request out for the same thing, tons of spam woocommerce registrations. Please search you paid support for the email of coolracer****@ and no reply for weeks now. Please fix this issue and answer paid customer support. I see other are having the same issue and nothing is solved yet with them either.

    • This topic was modified 1 year, 5 months ago by floridabm.
Viewing 1 replies (of 1 total)
  • Plugin Author robertabela

    (@robert681)

    Hello @floridabm

    I am sorry to read about your issue / situation, which is quite rare. Our average response time is less than 18 hours. Maybe the email got flagged as spam?

    Anyway, these forums are reserved for the free edition users. Can you please send me an email directly at [email protected] so I can look into this issue for you?

    Looking forward to hearing from you.

Viewing 1 replies (of 1 total)
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