• Resolved reethenerd

    (@reethenerd)


    I have installed the plugin and configure everything and everything works while i’m logged as administrator and i want to know will i solve it please ? Answer quickly i want to do things with my website after with the ticker

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi,

    Please share the link to test the issue, we couldn’t reproduce the issue with our local environment.

    And let us know if you have tried this by deactivating other plugins and with a different theme.

    if you ok with sharing temporary admin login credentials with us, we can test that for you.
    You can share the credentials to [email protected]

    Thanks.

    Hi @reethenerd,

    Thanks, for the credentials.
    Please confirm that we can check by deactivating plugins one by one and change the theme.

    We have to verify that no other plugins or theme conflicts.

    Thanks.

    • This reply was modified 3 years, 7 months ago by Vijay.
    • This reply was modified 3 years, 7 months ago by Vijay.
    Thread Starter reethenerd

    (@reethenerd)

    Yes you can

    Thread Starter reethenerd

    (@reethenerd)

    do it*

    Thread Starter reethenerd

    (@reethenerd)

    Have you finished ?have you fixed the problem?

    Hi,

    We couldn’t log in to the site, if we access the admin URL https://rarecortex.com/wp-admin, it keeps on loading infinitely.

    And it worked for the first time, we have been waiting for your confirmation to handle plugins, now we can’t log in.

    We tried different browsers, Can you please check that?

    Thanks.

    Thread Starter reethenerd

    (@reethenerd)

    I have a small error 503 patient 10-15 mins it will work again. Is the problem solved or not?

    Thread Starter reethenerd

    (@reethenerd)

    The websites is now working can you tell me if you have solved the issue please ?

    Thread Starter reethenerd

    (@reethenerd)

    Man, i’m waiting you… Have finish fixing the issue please ?

    Hi,

    Support is monitored from Monday to Friday during office hours from the IST timezone.
    We will get back to you in an hour after testing the site.

    Thanks.

    Hi,

    We isolated the issue, it’s the WP Rocket plugin, you have enabled the Delay JS Execution.

    Check the image below,
    https://snipboard.io/tyhzWf.jpg

    You have to disable it, or need to configure the WP Rocket to exclude our plugins assets.
    Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
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