Why some user not receive email activation?

Hello there,

Do some users receive it and others don’t? Or nobody receives it? May I have the address of your registration form so that I can take a live look?

One thing to try is to check out your mail server log and see if those mails are being sent, are they bouncing back, etc?

Also, of course, please make sure that the users who say that they’re not receiving are checking their spam filter.

With the best of regards,

Do some users receive it and others don’t? Or nobody receives it? May I have the address of your registration form so that I can take a live look?

Yes, some user receive it but others not. Actually i try to test register my self with about 3-4 emails and it works nothing problem. i dont know why some users not receive. Can i send you a private message for reg link?

One thing to try is to check out your mail server log and see if those mails are being sent, are they bouncing back, etc?

How to check this kind mail server log?

Also, of course, please make sure that the users who say that they’re not receiving are checking their spam filter.

Yes, i always say to the user to check their spam/junks folder and they said never received email activation. So i decided to manually confirm the email via dashboard admin.

thanks

Hey there,

If you wish to contact us in private for sending the registration link, you may do so via our support ticket system:

https://www.cozmoslabs.com/support/open-ticket/

Checking the log for sent emails – perhaps it would be best to ask the host.

Here is one idea: to see if the emails are bouncing back, first check what address is filled in by default (perhaps [email protected]) and if you are using cPanel, look under Email – Track Delivery to see if something is arriving at that address.

Best of regards,

Hi,

How about G Suites Google? Same with email client cpanel?

Hi there,

Searched Google for: G Suites Google email log

Got this:

https://support.google.com/a/answer/2618874?hl=en

Have you already contacted us with the registration address? If so, we will reply within a few hours.

Cheers,

Hi,

Just send reg email via support ticket.

Got this:

https://support.google.com/a/answer/2618874?hl=en

i dont find any detail about email log, check at admin gsuites just say about email open etc..

thank you

Hello there,

All right, we got your support ticket with the registration form address, so we can continue this conversation there.

And about the G Suites email log, what do you mean you can’t find any detail there about the email log? That’s all that the page is about. There is nothing about opening email there. I can quote the first paragraph, I don’t know what else to say about this.

Track email messages sent and received by users in your domain over the past 30 days using Email Log Search. You can track all emails, or search for a specific email address or message ID.

The information is there. It’s up to you if you use it or not.

Regards,