Why outlook can not receive email form sendgrid or Mailgun

  • Why outlook Email can not receive email form sendgrid or Mailgun.
    I send a Test Email with gmail is working
    but for hotmail is can not receive anymail.
    What should I do, Help me pls.

    Thank
    Nicekung

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hotmail uses different rules to determine spam scores than Gmail.
    If you have access to the domain zone files you could double check your SPF records to make sure you’ve added sendgrid/mailgun to your domain.
    Those settings should be available within your mailgun/sendgrid accounts.

    You could also add the address to your Hotmail whitelist which might allow it to bypass the spam filters at Hotmail.

    Hotmail also has a setting that will reject emails from addresses not in your contacts. Create a contact or send an email from within Hotmail to that address being blocked and that may add it automatically to your contacts (double check this works as that’s another setting).

    Check your domain reputation via any of the online RBL tools to make sure your domain isn’t listed for any other reason.

    Hope that helps

    Thread Starter nicekung

    (@nicekung)

    Thank you for your advice
    I will try it.

    @shinerweb
    Thank you for your help.

    Just pick the provider you want, and set up everything correctly with SPF and DKIM to verify your identity and not being stopped by spam filters.

    verify your DNS doesn’t have left over from another provider.

    Every provider has great docs about the setup process.
    Sendgrid:
    https://sendgrid.com/docs/User_Guide/Settings/Sender_authentication/How_to_set_up_domain_authentication.html

    Mailgun:
    https://help.mailgun.com/hc/en-us/articles/202052074-How-do-I-verify-my-domain-

Viewing 3 replies - 1 through 3 (of 3 total)
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