Why is the sequence not being followed

  • Resolved invisiblecodeweaver

    (@invisiblecodeweaver)


    6 years, 2 months ago

    I enabled the plugin.
    Set to Sequential
    Sequential Next Number: 1
    Order Number Custom Prefix: 2000

    but when i did a mock order
    the 3 consecutive order numbers are all the same 20001. It didnt add in increments of 1. What am I doing wrong?

    The page I need help with: [log in to see the link]

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  • Hi @invisiblecodeweaver,

    I tried to replicate the mentioned issue on our staging site, but I am unable to replicate it as the order numbers are incremented properly for the next orders.

    Can you please share the screenshots of the settings which are set in the plugin on your site?

    This information would help me to replicate the issue on our end.

    Regards,
    Komal Maru

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