Why is my IP being Blacklisted?

  • Resolved Khinson6

    (@khinson6)


    6 years, 10 months ago

    I logged into my WordPress websites this morning, or I should say I tried to, but the Security Firewall said it was activated and was blocking my IP Address on all my websites.

    I needed to get some work down, so I just deleted your security plugin from three of the websites, but the problem still exists on https://olatheclassifieds.com website.

    I have not changed any of my settings so I don’t have a clue why it is doing this, plus I tried adding the IP Address to my Whitelist for KHRadio.com, OlatheMerchants.com, MetroChurchNetwork.org and olatheclassifieds.com earlier today and it seems to work at first but then the problem returned … what’s the problem?

    Also, I hate having problems like this, major things that require on the spot support and having to deal with it through messaging like this, maybe I’m better off just deleting the plugin finding something else with better customer service contact.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Thank you for your request.

    Your IP has been blacklisted about the 4th of May. Most likely the reason was a few unsuccessful login attempts. Your IP marked for deletion from blacklists on the 7th of May.

    When adding records to black/white lists it may pass up to 2 hours before the settings applied. Now your IP must be allowed by personal lists.
    If you still having issues, please contact us by our Private Ticket system:

    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 1 replies (of 1 total)
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