Why is a debug script loading by default?

  • Derek Wilcox

    (@themassapothecary)


    9 months, 1 week ago

    I keep seeing console errors on our site, massapothecary.com. they are related to the elex usps shipping plugin and an ajax call from the debug notice. Why is this script loading on ALL pages of the site –

    /wp-content/plugins/elex-usps-shipping-method/resources/debug_notice.js?ver=2.0.0

    /wp-content/plugins/elex-usps-shipping-method/resources/debug_notice.js?ver=2.0.0

    Uncaught (in promise) Object { readyState: 4, getResponseHeader: getResponseHeader(e), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(e, t), overrideMimeType: overrideMimeType(e), statusCode: statusCode(e), abort: abort(e), state: state(), always: always(), catch: catch(e)

    , … }

    ?abort: function abort(e)?always: function always()?catch: function catch(e)?done: function add()?fail: function add()?getAllResponseHeaders: function getAllResponseHeaders()?getResponseHeader: function getResponseHeader(e)?overrideMimeType: function overrideMimeType(e)?pipe: function pipe()?progress: function add()?promise: function promise(e)

    ?

    readyState: 4

    ?

    responseJSON: 0

    ?

    responseText: "0"

    ?setRequestHeader: function setRequestHeader(e, t)?state: function state()

    ?

    status: 400

    ?statusCode: function statusCode(e)

    ?

    statusText: "error"

    ?then: function then(t, n, r)?<prototype>: Object { … }

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @themassapothecary ,

    Thanks for contacting us. Could you please deactivate our plugin and check if the console errors still occur on your website? Also please share the screenshot of the plugin settings and the HPOS settings under WooCommerce > Advanced > Features. This will help us reproduce and address the issue on our end.

    Looking forward to your response.

    Thread Starter Derek Wilcox

    (@themassapothecary)

    Yes, the consoler error stops if the Elex Plugin is disabled. Like I said, the script is coming from the plugin itself. It is also loading it on all pages, not just checkout.

    View post on imgur.com

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @themassapothecary ,

    Thank you for sharing the screenshots. We are not encountering the same console errors with the same setup on our end. This suggests a potential compatibility conflict with a third-party plugin. Could you run a compatibility test on your site? Additionally, we suggest connecting with us through the commercial plugin support so we can gather more information and investigate the issue further.

    Looking forward to hearing from you.

    Thread Starter Derek Wilcox

    (@themassapothecary)

    I disabled all other plugins and the script still loads and triggers a console error.

    How do I connect with you through the commercial support exactly?

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @themassapothecary,

    To raise a ticket, navigate to the plugin page and click the support link in the commercial plugin section.

    https://prnt.sc/7Wh65IuNsIyb

    Looking forward to hearing from you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Why is a debug script loading by default?’ is closed to new replies.