• At least once a week I get the error email:

    “There was a problem with your Square Access Token
    Heads up! There may be a problem with your connection to Square. In order to continue accepting payments, please disconnect and re-connect your site.”

    I have NEVER had an issue like this with stripe or paypal.

    Why does this keep happening? It’s cost me a giant loss in revenue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    That sounds frustrating! I’d like to have a look into this for you.

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    Thread Starter anjoid

    (@anjoid)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://reeferboss.com
    Site address (URL): https://reeferboss.com
    WC Version: 5.7.1
    REST API Version: ? 5.7.1
    WC Blocks Version: ? 5.7.2
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.6.5
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.22
    PHP Post Max Size: 2 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.69.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: wp_
    Total Database Size: 309.37MB
    Database Data Size: 238.13MB
    Database Index Size: 71.24MB
    wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_order_itemmeta: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
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    wp_po_plugins: Data: 5.52MB + Index: 0.95MB + Engine InnoDB
    wp_psp_link_builder: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_psp_link_redirect: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
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    ### Post Type Counts ###
    
    a2w_shipping: 27
    affcoups_vendor: 1
    attachment: 8431
    custom_css: 2
    customize_changeset: 4
    fs-affiliates: 5
    fs-coupon-linking: 3
    fs-referrals: 6
    jetpack_migration: 2
    mc4wp-form: 1
    nav_menu_item: 63
    oembed_cache: 5
    page: 22
    portfolio_page: 3
    post: 71
    product: 378
    product_variation: 1706
    pw_bogo: 1
    revision: 6
    shop_coupon: 69
    shop_order: 1488
    shop_order_refund: 142
    snp_popups: 1
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    wcae_tracking: 1211
    wccaf: 1
    wcccf: 3
    wccpf: 1
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    wcec_email: 1
    wcec_log_entry: 221
    wcec_trigger: 1
    woo_discount: 1
    woocarousel: 1
    wp_automatic: 3
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (35) ###
    
    WooCommerce Related Products C4W: by Custom4Web – 2.1.9
    Aliexpress Dropship for Woocommerce: by MA-Group – 1.18.13
    Ninja Popups: by ArsCode – 4.7.5
    Google Product Feed Manager by Tatvic: by Tatvic Developer – TVC-1.0.0
    Disable WooCommerce Bloat: by ospiotr – 2.6.1
    EWWW Image Optimizer: by Exactly WWW – 6.2.5
    Fix Gravatar Alt Text & Title Tag: by Steven Watts – 1.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    PB SEO Friendly Images Pro: by Pascal Bajorat – 4.0.4
    Plugin Organizer: by Jeff Sterup – 10.1.6
    Quform: by ThemeCatcher – 2.14.2
    Sales Countdown Timer Premium for WooCommerce and WordPress: by VillaTheme – 1.0.1.4
    SEO Redirection: by wp-buy – 8.2
    Square Thumbnails: by ILMDESIGNS – 1.1.0
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
    WooCommerce Abandoned Cart Recovery Premium: by VillaTheme – 1.0.6.3
    WooCommerce Cart All in One Premium: by VillaTheme – 1.0.1.8
    WooCommerce Checkout Upsell Funnel Premium: by VillaTheme – 1.0.0.3
    WooCommerce Dashboard Widgets Stats: by Lagudi Domenico – 5.6
    WooCommerce Custom Emails: by RightPress – 1.4.4
    WooCommerce Pixel Manager: by woopt – 1.11.6
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
    Pinterest for WooCommerce: by premmerce – 2.3.1
    WooCommerce Product Stats and Related!: by Lagudi Domenico – 2.9
    WooCommerce Square: by WooCommerce – 2.6.0
    WooCommerce Variation Swatches Images: by ma_group – 1.0.10
    WooCommerce: by Automattic – 5.7.1
    Wordfence Security: by Wordfence – 7.5.5
    Yoast SEO: by Team Yoast – 17.3
    WP 404 Auto Redirect to Similar Post: by hwk-fr – 1.0.3
    WP Bulk Delete: by Xylus Themes – 1.2.2
    WP Rocket: by WP Media – 3.9.3
    Yoast SEO: WooCommerce: by Team Yoast – 13.9
    
    ### Inactive Plugins (12) ###
    
    All-in-One WP Migration: by ServMask – 7.48
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.42
    Blog2Social: Social Media Auto Post & Scheduler: by Blog2Social
    Adenion – 6.8.3
    
    Bulk Delete: by Sudar – 6.0.2
    Composium - WP Bakery Page Builder Extensions Addon: by Tekanewa Scripts by Kraut Coding – 5.6.1
    Decorator - WooCommerce Email Customizer: by WebToffee – 1.1.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.85
    SUMO Affiliates Pro: by Fantastic Plugins – 6.6
    WooCommerce AliExpress Shipment Tracking: by ma_group – 1.1.6
    Wordpress Automatic Plugin: by ValvePress – 3.53.3
    WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.7.4
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Plugin Organizer MU: by Jeff Sterup – 10.1.6
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #16 - /shop/
    Cart: #17 - /cart/
    Checkout: #18 - /checkout/
    My account: #19 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Yoga Tee Shop
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.2
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
    Debug Mode: Save to Log
    
    ### Action Scheduler ###
    
    Complete: 1,052
    Oldest: 2021-09-11 14:01:08 +0000
    Newest: 2021-10-12 04:26:22 +0000
    
    Failed: 1
    Oldest: 2020-02-18 00:31:50 +0000
    Newest: 2020-02-18 00:31:50 +0000
    
    Pending: 2
    Oldest: 2021-10-13 20:31:32 +0000
    Newest: 2021-10-14 11:12:24 +0000
    
    ### Status report information ###
    
    Generated at: 2021-10-12 13:01:26 +00:00
    
    • This reply was modified 3 years, 5 months ago by anjoid.
    Thread Starter anjoid

    (@anjoid)

    Any update? It’s happened again today. Extremely frustrating.

    Hi there, @anjoid!

    If I’m understanding correctly, it seems that you received this notification and are wondering why Square has repeatedly disconnected from your site.

    I see also that you are using Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. as a security plugin on your site via your System Status Report.

    This specific plugin has a setting that affects the Authentication Unique Keys and Salts that controls your site’s security key refresh rate. Square also requires access to this key and since the setting of the security plugin usually changes the key every 7 days or sooner, it’s causing you to reconnect your Square account to the site each time the key is refreshed.

    I suggest that you disable the setting causing the key refresh within the Sucuri plugin’s WordPress Security Recommendations section in its dashboard.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘[NSFW] why does this plugin disconnect non stop?’ is closed to new replies.