• Resolved muten7

    (@muten7)


    Hello,
    I can no longer restore the backup of my database. In fact, I can’t restore something anymore
    the progress bar does not advance, even after waiting 1 hour.
    What is the problem ?

    see picture below

    View post on imgur.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter muten7

    (@muten7)

    I have changed my browser.
    I don’t know how to deactivate “Opera Turbo / road
    I don’t know where I can do this ??

    I managed to restore, but I’m having trouble saving.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I can’t seem to view the image.

    From your description though it appears that the restoration has been timed out or killed off. I would suggest checking with your host/server admin your server PHP error log as it contains the exact cause of the issue.

    At this point, to fix your site you will have to manually restore the site. Here is our guide – https://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/

    Thanks,
    Bryle

    Thread Starter muten7

    (@muten7)

    Thank you for answering so quickly.
    I kept looking for the source of the problem and think I found it. I saw that there was not enough space in dropbox so I paid a subscription (to no longer have the free version) and by chance I was able to save.

    Having said that, I have another problem with my second website.
    When I want to connect Updraft with dropbox I can’t. When I click on the authentication button on the orange updraft plus page, I always come back to my home page.

    pls, Look at the pic

    https://ibb.co/Mk1h5WZ

    I want to do it myself using by copying the token, but I don’t know where the “” UpdraftPlus settings page is, “”
    to do the authentication manually.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    It is possible that there is a conflict with UpdraftPlus and one of the plugin you are using. To test, you will have to temporarily deactivate all other plugins and then re-authenticate.

    Thanks,
    Bryle

    Thread Starter muten7

    (@muten7)

    Ok, I will try this.

    Thread Starter muten7

    (@muten7)

    I found time to test this. You were right. The problem came from my security plugin. By disabling my security plugin I was able to connect updraft to the cloud. I find that a little weird because on my 1st site, the two plugins work well together.

    in short, at least that’s done!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Why does the restoration no longer work?’ is closed to new replies.