Why do I can’t install woocommerce??

  • Resolved nobody123

    (@nobody123)


    2 years, 6 months ago

    My version is:
    WordPress 5.8.2
    PHP 7.4.27
    MySQL 5.7.37 Community Server (GPL)

    When I want to install woocommerce, I get this error:
    Installation failed: There has been a critical error on this website. Please check your site admin email inbox for instructions.Learn more about troubleshooting WordPress.

    question:
    1.How do I install the plugin, woocommerce, successfully??

    2.I have opened debug in wp-config.php, but I still not got any error log.
    how do I get error log??

    code is following:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', '/errors/wp-errors.log' );
define( 'WP_DEBUG_DISPLAY', true );

    3.My gmail didn’t get any mail from wordpress.

    • This topic was modified 2 years, 6 months ago by nobody123.
    • This topic was modified 2 years, 6 months ago by nobody123.
    • This topic was modified 2 years, 6 months ago by James Huff.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter nobody123

    (@nobody123)

    If I downloaded and installed manually, it displayed error, Plugin could not be activated because it triggered a fatal error., when I activated it.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @nobody123

    The other place to access the fatal-error log would be from “WooCommerce > Status > Logs” page, but since you cannot get WooCommerce core to install, you wouldn’t be able to see that.

    With that said, please review the “Error details” within the email you received. It would have sent to the administrator email of the site you are trying to install WooCommerce on.

    You are welcome to share the error details here so we can take a closer look.

    Cheers!

    Thread Starter nobody123

    (@nobody123)

    @rynald0s My gmail didn’t received any mail

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @nobody123

    Can you please confirm the Gmail you’re checking is registered as the administrator email for the site and that you’ve also checked the junk or spam folders to confirm it was not improperly filtered?

    Please let us know and if you still haven’t received the message we’ll be glad to see if we can help further.

    Thread Starter nobody123

    (@nobody123)

    @snaacks I have checked my spam folders or junk, but I still not receive any email from wordpress except your replying email.

    • This reply was modified 2 years, 6 months ago by nobody123.

    Hi @nobody123

    I have checked my spam folders or junk, but I still not receive any email from wordpress

    That is really odd! However, can you please deactivate all plugins and temporarily switch the active theme to Storefront, and then try to install WooCommerce? Please let us know if that works.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Why do I can’t install woocommerce??’ is closed to new replies.