Why can’t I get any support?!

  • Resolved dcottreau

    (@dcottreau)


    6 months ago

    I have the product feed elite plugin and have email support 14 days ago with no response. I’m having issues with feeds not updating and the Google Merchant promotions feed not including any products at all. This is getting very frustrating that no one will answer any emails.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Morning @dcottreau thanks for your patience, I just found your ticket it appears it was misclassified as spam by our system so we didn’t see your reply.

    I’ve flagged this with our crew and we’ll get back to you today. I apologize for slow reply, we’ll continue on the premium support ticket.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    As a pro user, you won’t get support here.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Why can’t I get any support?!’ is closed to new replies.