• Resolved mgsideg

    (@mgsideg)


    Hi, I just downloaded this plugin on my website Utensilslist.com. However, I am having an issue with it. Whenever I go to activate the plugin, nothing happens. The page just refreshes and goes to the top like it normally does when you do something with a plugin.

    However, when checking on the plugin it always remains deactivated, and I’m not sure why that is.

    Could someone help me?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hello @mgsideg,

    Thanks for your message.

    I have now tested the plugin download and installation on my test website. Everything works fine:
    https://www.youtube.com/watch?v=imprn29c-FE

    What version of PHP are you using?

    Best,
    Mateusz

    Thread Starter mgsideg

    (@mgsideg)

    I am currently using PHP 7.3.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @mgsideg Do you have active debugging to the debug.log file? Do you have any errors with the debug.log file?

    You should have the following constants active in your wp-config:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Can you record what the plugin activation looks like? Before you do that, please open Dev Tools and go to Console tab. So that I can see what you are doing and Dev Tools.

    Thread Starter mgsideg

    (@mgsideg)

    I actually just tested something out. Out of sheer curiosity I deactivated and deleted another plugin I’m not really using anymore. After I did that, I was actually able to activate the plugin.

    I’m not entirely sure, but I think that might have had something to do with an in-built limitation on an allowed number of plugins from my host?

    Anyways it’s working now and I will revise my review shortly after testing it a little.

    Thread Starter mgsideg

    (@mgsideg)

    Actually now that it’s working it seems to be giving me an error?

    The error says

    bypassing_apache

    Do you have any instructions on why this might be happening and how I could fix it?

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @mgsideg In your error message, you have exactly what the problem is.

    The plugin checks the server configuration and if it is not compatible with plugin requirements, it displays an appropriate error. You need to tweak your server configuration for the plugin to work properly. This is plugin-independent.

    Thread Starter mgsideg

    (@mgsideg)

    What exactly do I need to change in my server to get my plugin to work?

    I’m not a very technical person. I’m using a Cloudways server if that helps.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @mgsideg Please tell me, how can I help you? I don’t know your server configuration – there is no one perfect solution for everyone. Each configuration is different. The plugin is used by over 100,000 people – how do you imagine me configuring the server for everyone?

    Contact the administrator of your server and provide him with this information.

    I understand that you are not a technical person, but try to understand me too. It gives you a plugin that you can use if your server meets the technical requirements. If not, the plugin displays an error and informs you what the problem is. There is nothing else I can do.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @mgsideg Were you able to solve the problem? If so, share the solution with others. It can be very useful for them.

    Thread Starter mgsideg

    (@mgsideg)

    I actually was able to solve the solution. However, the only advice I can give is that I contact technical support at my host, Cloudways, and had them configure the server in such a way that got the plugin working.

    I think I’ll try contacting them again and asking how they did it, and if someone can do it on their own for future reference.

Viewing 10 replies - 1 through 10 (of 10 total)
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