Why cannot I access my free Cloud WordPress Instance?

  • Resolved kimmikke

    (@kimmikke)


    3 months, 3 weeks ago

    When I login to my Boldgrid free Cloud WordPress Dashboard and choose Login, I cannot reach my Instance. Only thing seen is the web browser searching for a long time and then, it gives error message (even though nothing is changed, no firewall or proxy is used, connection is working). A month ago last time this worked fine. The error message is “Hmmm… can’t reach this page. demo2.cloudwp.dev took too long to respond”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @kimmikke,

    I’m sorry to hear you’re experiencing difficulties accessing your BoldGrid Cloud WordPress instance. I checked the demo link in question and I’m noticing an error message stating that “The location you requested is inactive” typically indicates that the instance has expired or encountered an issue. Here’s how you can address this:

    1. Check for Expiration: Cloud WordPress instances, especially demo or trial accounts, often have a set expiration period. If your instance has expired, it becomes inactive and inaccessible. To verify the status of your instance, log in to BoldGrid Central and navigate to the Cloud WordPress section. Here, you can view all your instances and their statuses.
    2. Manage or Renew Your Instance: If you find that your instance has expired, you may have the option to renew or recreate it. In BoldGrid Central, select the expired instance and look for options to renew or duplicate it. Keep in mind that if the instance has been inactive for an extended period, its data might have been deleted, and you may need to start anew.
    3. Contact BoldGrid Support: If you’re sure this is by error you can contact us on at our Support Center so that we can investigate further.

    Thanks @kimmikke, hoping for a speedy resolution to this for you!

    brandonco

    (@brandonco)

    Hi @kimmikke,

    We haven’t heard from you in a while so we’re closing this out. Please don’t hesitate to reach back out if you need further assistance.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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