Why Automatic renewal payment failed?

Hi @kimtuyen,

If I understand it correctly you are using WooCommerce Subscription and Stripe developed by WooCommerce.

Usually, when a subscription renewal payment fails, it automatically tries to processes the renewal payment again in a few hours. It can be caused by example customer card expires etc.

To learn more you can check our support document on Subscription renewal process:
https://docs.woocommerce.com/document/subscriptions/renewal-process/#section-6

If you still need help, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there,

I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.