• Resolved indifes

    (@indifes)


    Support documentation pages are designed in a way that only people with specialized knowledge in coding can understand. When a layperson reads these documents, they are not able to comprehend what is being said, making the documents even more confusing. This aspect should be reconsidered for the convenience of the customers.

    The page I need help with: [log in to see the link]

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  • Plugin Support markilj

    (@markilj)

    Thank you for taking the time to provide us with your valuable feedback regarding our support documentation pages. We genuinely appreciate your input, and we apologize for any confusion or inconvenience you may have experienced while trying to understand our materials.

    We understand that our support documentation may appear complex, particularly for those who are not well-versed in coding or specialized knowledge. Your feedback is crucial to us as it helps us identify areas for improvement. Rest assured that we take your concerns seriously, and we will certainly take them into consideration as we continue to refine and enhance our documentation. Our goal is to make our materials more accessible and user-friendly for all of our customers, regardless of their technical background.

    In any case, how can we help you regarding the Link template? The default settings should be working for all sites, however, we understand that there are certain things you want to implement on your links. Let us know, so we can help you.

    To explain further, the link template functions as a template for how all the links generated by our plugin would be structured. The default structure is <a href=”{{url}}”>{{anchor}}</a>, we have some options you can add https://prnt.sc/q_QThWU5pmHy , the most important of them is the {{url}} and {{anchor}},{{url}} is where the link pointing to, and {{anchor}} is the keyword it link. The others are optional {{excerpt}} if you want to output the post excerpt of the link, or the post title {{title}} mostly through the title attribute of the <a> tag

    Example:

    <a href="{{url}}" title="{{excerpt}}">{{anchor}}</a>
    <a href="{{url}}" title="{{title}}">{{anchor}}</a>

    Although there are still different ways you can use the link template functions like what we showed here: https://prnt.sc/CxqD3YR-VAaw, this is a more complex way of using the link template and would require technical understanding.

    Let us know, so we can help you further.

    Thank you

    Plugin Support markilj

    (@markilj)

    As we have not heard from you in a while, we are closing the thread. Please feel free to get back in contact if you need further support.

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  • The topic ‘Why are support documentation pages so technical that only experts can understan’ is closed to new replies.