Why are email address changes not synced to WordPress?

Lap, Danny,

Any chance of an answer, given this is a design question and not a support request?

rt.

Hi rtd2. I just tried changing a user’s email address and it’s working here. Does your debug log tell you anything useful?

When you change a user email in WordPress it will updated correctly in MailChimp.

When you change a subscriber email in MailChimp it will create a new user with the new email in WordPress and keep the old user as well.

Hope that helps. If you have any questions, please let us know!

Lap,

Thanks for responding.

For me it is not working quite as you outline above. If I change a subscriber email in MailChimp, it makes no difference to the email address in WordPress and seemingly no new user is created. However, if I sync and resync MailChimp and WordPress, I land up with two users in MailChimp one with the old email address and the other with the new address. Is the second user the plugin creates in WordPress somehow hidden? I am a little perplexed.

One thing that would help, is to understand why you create a new WordPress user rather than simply updating the email address of the existing WordPress user. Is there some constraint in WordPress or MailChimp? After all, creating a second user doesn’t sound great for several reasons from creating bloat to privacy non-compliance, e.g. GDPR.

I look forward to hearing from you again.

Best,
rt.

Lap,

I’ve given up waiting for guidance or trying to get the MailChimp User Sync plugin to work in a consistent and reliable manner.

Others,

I suggest you consider the True MailChimp Sync plugin for syncing from WordPress to MailChimp. Syncing the other way is very simple using the following resources by the plugin developer:
– https://rudrastyh.com/mailchimp-api/sync-user-first-name-and-email.html
– https://rudrastyh.com/mailchimp-api/delete-wp-users-once-they-unsubscribe.html

rt.