Why Am I Receiving Admin & Customer Copies of Submission Form Via Email?

  • Resolved glpevents

    (@glpevents)


    1 month, 2 weeks ago

    I use Ninja Forms on many different websites and never had this problem. When a customer submits a form on my website, I am getting my admin copy and also the customer copy. The customer though is also receiving their copy. The thing I’m noticing though is the customer copy doesn’t show up in my Google Workspace inbox, but If I search for a customer name, it will show me both emails.

    On my form, the User Confirmation is set to Field:email with form id and on the the admin, its setup as {system:admin_email}

    I can’t figure out what’s going on. I did have an issue with wordpress not sending me the forms at all. I had to use WP Mail SMPT to get them to even send. Just confused on why this is happening and what the cause along with the fix is.

    Thanks

    • This topic was modified 1 month, 2 weeks ago by glpevents.
    • This topic was modified 1 month, 2 weeks ago by glpevents.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Faisal Ahammad

    (@faisalahammad)

    Hi there,

    Good morning. I hope you’re doing great.

    You shouldn’t receive customer copies at your admin email. To troubleshoot the issue, we need your export form copy and system report.

    Could you please open a support ticket on our website and send both documents so we can help you resolve the issue?

    Regards
    Faisal

    @glpevents

    how did you deal with the problem,
    for me the email stopped sending

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.