Why?

  • Resolved avz

    (@avz)


    2 years, 3 months ago

    Guys,

    I’m a long time user of Astra and all your plugin, but this update is real shitty. Why?

    We need to start redesigning entire parts of our site. Rolling back isn’t fixing it anymore. The mobile view of certain landingpages is completely ruined. It seems the core functionality of the plugin is altered.

    Is there an update coming? Or is version 2.0.2 it?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello @avz ,

    We’re sorry for the inconvenience caused to you.

    Kindly navigate yourself to Dashboard > Settings > UAG, and click on the “Regenerate Assets” button from here. This will quickly regenerate the CSS and JS files required for the page. Please try it once and let me know.

    Also, I suggest you empty the cache and hard Reload the page (which means you reload more than once) on the page where we are getting that error. This sometimes happens when we change the beta version to the stable version.

    Let me know how it goes. If that doesn’t help, please open a ticket with us from here.

    I hope that helps. Looking forward to hearing from you.

    Thread Starter avz

    (@avz)

    No, does not work.
    We will need to start over again.

    I really don’t understand this update.
    It ruined our complete site. Our sales dropped instantly.
    Night shift for me…

    Plugin Support Rajkiran Bagal

    (@rajkiranb)

    Hello @avz ,

    We’re sorry for the inconvenience caused to you.

    We have made sure the update is backward compatible for our users.

    Can you please open a ticket with us from here and explain the issue so we will be able to help you with a solution.

    Looking forward to hearing from you.

    Marcel

    (@mbitswebcontent)

    @avz Maybe for the time being copy the old plugin files to the server then the website will behave like before and keep selling and then think what you can do underwhile

    Marcel

    (@mbitswebcontent)

    Thats what i have done

    Thread Starter avz

    (@avz)

    Thanks. We used a backup from the server for now.
    It seems there’s a lot of work to be done.

    Thread Starter avz

    (@avz)

    Version 2.0.3. fixed a lot of issues. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Why?’ is closed to new replies.