“Wholesale only” products show to everyone

  • Resolved perdittmann

    (@perdittmann)


    1 year, 10 months ago

    Hello everyone,
    I hope somebody can help me here.
    Until a couple of days ago, everything was fine, now the wholesale-only products are no longer hidden from non-wholesale users. This, of course is rather unfortunate and my customer is less than thrilled about it.
    The products are marked as “Wholesaler Only” and in the settings “Hide ‘Wholesaler Only’ Products From Non-Wholesalers” is checked. Is there something I am missing?

    Many thanks in advance!
    Per

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Alberuni Azad.

    (@alberuni-azad)

    Hi @perdittmann

    We are sorry for the inconvenience. We are investigating the issue, and we will notify you of our progress as soon as possible.

    Thanks!

    Plugin Contributor Alberuni Azad.

    (@alberuni-azad)

    Hi @perdittmann

    We have checked that “Hide ‘Wholesaler Only’ Products From Non-Wholesalers” is working as expected.

    Would you please uncheck & check the checkbox again and save the options from here https://tppr.me/onHt6 ?

    If you have any caching plugin installed, please check after clearing the cache of your site & browser.

    It would be good to create a support ticket on our website https://hasthemes.com/contact-us for further investigation if the above ways don’t work.

    Kind Regards,
    Alberuni

    Thread Starter perdittmann

    (@perdittmann)

    Thanks for your support. I tried as you proposed, unfortunately that didn’t solve my issue. I have created a ticket on your website.

    Plugin Contributor Alberuni Azad.

    (@alberuni-azad)

    Hi @perdittmann

    Thanks! We’ve got your ticket in our support system. Within the next few hours we will provide you a solution into the ticket.

    Thanks for your patience.

    Kind Regards,
    Alberuni

    Plugin Author HT Plugins

    (@htplugins)

    //

    Hi @perdittmann

    Since we haven’t heard back from you. We are closing the ticket for now. In case you need any further assistance,  please feel free to reopen this ticket at any time OR create a new ticket. 

    We’ll definitely help you with that.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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