WHMCS – WordFence Blocking Updates

  • Hi there,

    I am trying to work out how to fix the following issue which is blocking WHMCS updates in a folder within my website (Below is a reply from WHMCS):

    “The 403 error is actually being triggered by some custom rules in the .htaccess file in your main site that were added by the WordFence WP plugin and will need to be fixed by the author to prevent recursion (so they don’t apply to the /members folder as well) to resolve this.”

    How do I go about writing a rule to allow access by WordFence to the /members folder so that I can update WHMCS?

    Thanks,
    Damien

    The page I need help with: [log in to see the link]

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  • Hi Damien (@ideaswebuild),

    The code added by Wordfence in your site’s “.htaccess” file is related to the firewall optimization which will allow the firewall to load on your site before WordPress or any other PHP files.

    At this stage you have two options:

    1. Temporarily switch the Firewall Status to “Learning Mode“
    2. Force Wordfence to completely (and permanently) ignore what happens in the “/members” folder by placing a “.user.ini” file with “auto_prepend_file = none” in it. –as discussed in this topic
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