Whitescreen on Load when Site Kit is Active

  • Resolved eisaacson

    (@eisaacson)


    2 years, 3 months ago

    I’ve used this plugin without issue on many websites. On one website however, when I have this plugin activated, the website loads a white screen before switching to the website. Sometimes, it loads the website, jumps to a white screen, and then jumps back. I have activated and deactivated all the plugins multiple times. I have not found any correlation between this issue and any other plugins. When I activate Site Kit, the error occurs, when I deactivate, the error is gone.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @eisaacson thanks for getting in touch and sorry to hear you’re facing this issue with one site in particular. To help you look into this could you please share the following:

    1. Your Site Health Information. You can share this using our private form. Please include hosting provider here too
    2. Can you confirm the white screen is on your website frontend or are you seeing this when trying to view the Site Kit Dashboard?
    3. Have you tried switching your site theme temporarily to see if that makes any difference?

    Once you share this information I can help with the next steps to take here.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a?new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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