White website after installation

  • Resolved belerius

    (@belerius)


    6 years, 6 months ago

    Hello,

    I’ve installed your plugin for a malware check and since activating it my website is just a blank page. I’ve already googled for an answer seeing as it has happened to other people before but their solutions did not improve my situation. I’ve already tried deactivating the firewall, restoring the htaccess, deactivating the plugin, reinstalling the plugin.. but to no avail. So now I’d like to know what to do against your plugin rendering my website inaccessible.

    • This topic was modified 6 years, 6 months ago by belerius.
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  • Thread Starter belerius

    (@belerius)

    I’ll be restoring a full backup now.

    Hi @belerius

    It’s hard to know what happened without checking the server error log, you can ask your hosting provider about where to find such a log file, then if there is any fatal error messages logged there during the same time you got this white screen please share it here.

    Thanks.

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