White space at the top of the notification

  • Resolved tigger04

    (@tigger04)


    10 months, 1 week ago

    Hi guys,

    great plugin for forms, I like it. Thank you!

    The following problem with the email notifications: No matter which template I choose, sometimes more, sometimes less br-tags are inserted at the beginning of the mail. This results in a large white area (completely without content).

    If I do NOT use the smart tag {all_fields}, the problem seems to be solved. What could be the reason?

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter tigger04

    (@tigger04)

    […]

    It seems that the table is causing the problem. With e.g. the following HTML the white space is created (per table row):

    <tr>
<td><b>Kurs ausw?hlen</b></td>
<td>{field_id="9"}</td>
</tr>

<tr>
<td><b>Starttermin und falls n?tig Uhrzeit festlegen</b></td>
<td>{field_id="13"}</td>
</tr>

    If I remove the table, everything fits.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @tigger04,

    Thanks for reaching out!

    Generally, this is issue is related to a custom email template, which you can create by following our guide here.

    In case you’re not using a custom email template, please share the details from?WPForms > Tools > System Info?(screenshot). With this, we will be able to try to replicate the issue and provide further information.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @tigger04,

    I’d like to let you know that we’re checking this issue when you use an Email Message with HTML tags like:

    <tr>
<td><b>Kurs ausw?hlen</b></td>
<td>{field_id="9"}</td>
</tr>

<tr>
<td><b>Starttermin und falls n?tig Uhrzeit festlegen</b></td>
<td>{field_id="13"}</td>
</tr>

    I will update you as soon as we have more details about this issue.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @tigger04,

    I wanted to let you know that the issue will be fixed in WPForms Lite version 1.8.9.

    I’ll make sure to send you an update when the new version that fixes this issue is released.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @tigger04,

    I’d like to let you know that we have released WPForms Lite 1.8.9.1.

    When you get a chance, please update WPForms Lite on your site and let me know if the issue is resolved.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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