White Screen when Updating to 2.16.7

Sorry about that! We are working on a fix right now. Will push out an update ASAP.

Hi,

We’ve been trying to figure out what’s wrong but can’t seem to figure it out. We also have the plugin installed on our personal sites and they’ve updated just fine.

Can you tell us what version of WordPress you have and who your web host is? Also, when did you last update the Magic Action Box plugin and can you remember what version of the plugin you were updating from? And you are using the free version correct?

I have the plugin on three sites. Two of them I won’t be able to tell you what versions I updated from because I had to delete the entire plugin to get my site displaying again.

But the third one was just now updated to 2.16.7 from 2.16.3 and I got the white screen.

The version of WordPress on all three blogs is 4.2.2 and I’m using Bluehost as my webhost.

I have just now tried installing the latest version of the plugin while deactivating all active plugins and still got the white screen.

Hmmmm.. not really sure what’s going on as I can’t seem to duplicate the issue. We will have to check your error log to be able to see what error is being thrown.

Can you turn on debugging on your website? So that instead of a plain white screen you’ll atleast see an error message?

To do that, log in to your host and go to the folder where your wordpress is installed. Edit the wp-config.php file and look for a line that says:

define('WP_DEBUG', false);

and set it to:

define('WP_DEBUG', true);

Then reload your website again – with the MAB plugin active – and you should see a php fatal error message. take a screenshot.

Next, go to our support site at https://prosulum.zendesk.com and create a new ticket there and upload your screenshot with your ticket.

Plugin has been updated that should fix this issue.

Hi,

Thank you for sorting the issue. It works perfect for me now. ??