white screen when I want to add a new video – vimeotheque pro

Hi,

Can you take a look at your server error log and send the error you find in it? At this moment, yours is the first report of such issue.

Until we figure this out you can use the manual bulk importer and import a single video.

Hi,

Where can I find this info ? I’m working online and nothing appears when I click on “Add new”. The webpage just goes white. When I inspect the page it says :

Failed to load resource: the server responded with a status of 404 ()
But it seems to speak about that page : https://www.webinr.fr/wp-content/themes/Divi/includes/builder/scripts/failure_notice.js.map

I don’t really understand the link between the plug in and divi. It’s not a Divi page, it’s when I’m on my dashboard, I click on “Videos” (the category on the left, related to the plug in directly) -> “Add New” then the white screen.

Let me know if I’m clear enough !
Thanks

Hi,

The server error log should be accessible from your hosting panel (ie. cPanel or Plesk ). Your hosting provider should be able to help you with this.

Vimeotheque and Divi don’t have any issues, we tested the two and everything works.

Can you please tell me, do you also use Vimeotheque PRO or only the free version?

Hello, I am having this problem as well. I opened a ticket with Siteground. I’m not seeing any specific errors. I’m using Elementor. I really need to get this working again! I am using the free version, it’s all I need and we are a non-profit.

Thank you

Here is my system info from the plugin:

### WordPress info ###

WP URL: https://lavenderstreak.com
Site address: https://lavenderstreak.com
Vimeotheque version: 2.0.9
WordPress version: 5.6
WordPress memory limit: 40M
WordPress debug mode: No
Language: en_US
WordPress multisite: No

### Server information ###

Server: Apache
PHP version: 7.3.26
PHP post max size: 256M
PHP time limit: 300
PHP max input vars: 3000
PHP default timezone: UTC
PHP cURL: Yes
cURL version: 7.66.0, OpenSSL/1.1.1g-fips

### Active theme information ###

Active theme: Astra Child
Theme version: 1.0.0
Child theme: Yes

### Plugin settings ###

Public (public): Yes
Archives (archives): No
Post slug (post_slug): vimeo-video
Taxonomy slug (taxonomy_slug): vimeo-videos
Tag slug (tag_slug): vimeo-tag
Import tags (import_tags): Yes
Max tags (max_tags): 3
Import title (import_title): Yes
Import description (import_description): content
Import date (import_date): No
Featured image (featured_image): No
Import status (import_status): publish
Vimeo api keys (vimeo_api_keys): Yes

### Embed settings ###

Title (title): 1
Byline (byline): 0
Portrait (portrait): 0
Loop (loop): 0
Autoplay (autoplay): 0
Color (color): #
Dnt (dnt): 0
Aspect ratio (aspect_ratio): 4×3
Width (width): 640
Video position (video_position): below-content
Video align (video_align): align-left
Volume (volume): 25
Playlist loop (playlist_loop): 0
Aspect override (aspect_override): Yes

### Add-ons ###

Vimeotheque Debug: Active (version 1.0)

Hi,

We recently discovered a bug that was the cause of this issue but only under certain conditions. We released version 2.0.10 to solve this, please update and let me know if everything works as expected.

What was actually going on?

The bug was caused only under some conditions. We found that when WooCommerce was active and the Classic editor plugin wasn’t active or installed, when loading the “Add new” screen in Vimeotheque you would end up with a blank page. The screen wasn’t a white screen of death, there were no PHP errors, the page was blank because it was hidden from CSS.

This was caused by block scripts registered for the block editor which is loaded by Vimeotheque so that it can use React to display the video import app. The issue was solved by unregistering all blocks since they weren’t needed anyway (the block editor isn’t used into the Add new page of Vimeotheque).

• This reply was modified 3 years, 10 months ago by CodeFlavors. Reason: typos
• This reply was modified 3 years, 10 months ago by CodeFlavors. Reason: typos

Thank you, this works now. Woo Hoo!

Just to let you know, though, that I DO have classic editor installed and activated (it has been for a long time, not even sure if I need it anymore, but I did a few months ago).

Thank you again, I’m glad that it works, it’s a wonderful plugin.

@lavenderstreak Thank you for your confirmation, I’m happy to hear you like the plugin, it means a lot to us.